Assistant Engineer

Ericsson GmbH; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Ericsson GmbH in India is seeking a 1st Level Operations professional to coordinate, support and execute reactive and proactive maintenance ensuring SLA performance and continuous service availability.

You will monitor services, manage events, resolve incidents at 1st level, escalate when needed, and contribute to problem management. Familiarity with NOC, ITIL, GSM call flows, and monitoring tools like Grafana/OneFM is preferred. Willingness to work in 24x7 shifts.

Qualifications

• Experience in 1st level operations or NOC environments.
• Strong understanding of telecom processes and ITIL basics.
• Proficient communication and incident management skills.
• Comfort with 24x7 shift rotations and monitoring tools.

Responsibilities

• Monitor services and manage events at the 1st level.
• Assess trends from customer complaints and incidents.
• Resolve incidents and escalate when required.
• Coordinate problem management and corrective maintenance.
• Monitor customer experience and manage group mail box.
• Create tickets within SLA using TT tools.

Skills

NOC knowledge

Telecom fundamentals

SLA & RT understanding

Communication skills

GSM call flow

ITIL

Linux basics

5+ years telecom/NOC

24x7 shift readiness

Monitoring tools (OneFM)

Grafana usage

TT creation tools (oneTM, ITSM)

Ericsson Operations Engine

Tools

OneFM

Grafana

oneTM

ITSM

Job description

Join our Team

About this opportunity:

We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management, and execution of reactive/proactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do:

• Monitor services and manage events at the 1st level.
• Assess trends identified from customer complaints.
• Manage and resolve incidents at the 1st level.
• Escalate and track incidents.
• Initiate problem management and support corrective maintenance execution.
• Monitor and improve customer experience based on use cases.
• Planned activity support & group mail box management.

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.
• Should have good knowledge on Network operation centre (NOC).
• Must be proficient in basic telecommunication fundamentals.
• Understanding the importance of SLA and RT.
• Quick learner and flexible for Operations requirement
• Essential good verbal and written communication Skills
• Good / Excellent knowledge of GSM call flow
• Understanding of ITIL
• Basics Linux and Charging System Understanding.
• Should have experience of 5+ years of experience in telecom or NOC.
• Willing to work in shifts in 24*7 support team.
• Monitoring of alerts via monitoring tools like OneFM, Grafana
• TT creation within required SLA through TT creating tools oneTM, ITSM

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”