Technical Assistant Helpdesk – SAP Project

In2IT Enterprise Business Services; Delhi; On-site; INR 350,000 - 500,000; Full time

Job summary

In2IT Enterprise Business Services is seeking a Technical Assistant / Helpdesk Support professional in Delhi, India. This role focuses on providing first-level support for SAP project operations, handling user issues, logging incidents, and ensuring timely issue resolution. Candidates should have an MCA, BE, B.Tech, or M.Sc with relevant experience, or a BCA or B.Sc with additional experience. Strong communication skills and a basic understanding of SAP are essential. The position is a full-time role.

Qualifications

• Minimum 1 year of relevant experience for MCA/BE/B.Tech/M.Sc.
• Minimum 2 years of relevant experience for BCA/B.Sc.

Responsibilities

• Provide first-level (L1) support to SAP users.
• Log, track, and resolve incidents and service requests.
• Assist users with SAP access, navigation, and basic troubleshooting.
• Ensure adherence to SLA timelines for ticket closure.
• Coordinate with L2/L3 teams for issue escalation.
• Support Change Request Management (ChaRM) processes.
• Maintain documentation of issues, resolutions, and FAQs.
• Assist in user management activities.
• Support day-to-day helpdesk operations.

Skills

IT Support / Helpdesk / Service Desk roles

Basic understanding of SAP environment

Incident management and ticketing tools

Communication and user-handling skills

Education

MCA / BE / B.Tech / M.Sc (Electronics / Computer Science / IT)

BCA / B.Sc (Electronics / Computer Science / IT)

Job description

Technical Assistant Helpdesk – SAP Project

2+ Years

Full-Time

Job Title: Technical Assistant / Helpdesk – SAP Project

Employment Type: Full-Time

Role Overview

We are looking for a Technical Assistant / Helpdesk Support professional to provide L1 support for SAP project operations. The candidate will be responsible for handling user issues, ticket management, and basic SAP support activities, ensuring smooth system usage and timely issue resolution.

Key Responsibilities

• Provide first-level (L1) support to SAP users
• Log, track, and resolve incidents and service requests
• Assist users with SAP access, navigation, and basic troubleshooting
• Ensure adherence to SLA timelines for ticket closure
• Coordinate with L2/L3 teams for issue escalation
• Support Change Request Management (ChaRM) processes
• Maintain documentation of issues, resolutions, and FAQs
• Assist in user management activities (password reset, access issues)
• Support day-to-day helpdesk operations

Required Qualifications

• MCA / BE / B.Tech / M.Sc (Electronics / Computer Science / IT) with minimum 1 year of relevant experience
• OR
• BCA / B.Sc (Electronics / Computer Science / IT) with minimum 2 years of relevant experience

Required Skills

• Experience in IT Support / Helpdesk / Service Desk roles
• Basic understanding of SAP environment
• Familiarity with incident management and ticketing tools
• Strong communication and user-handling skills

Preferred Skills

• Knowledge of IT Service Management (ITSM)
• Exposure to Change Request Management (ChaRM)
• Experience with SAP Solution Manager (SolMan)

Soft Skills

• Good communication and interpersonal skills
• Ability to handle multiple user requests efficiently
• Problem-solving mindset
• Ability to work in a team and onsite environment