Application Support Analyst - L1 & L1.5

Elongo Global Solutions; Pune District; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Innovative work environment

Collaborative culture

Opportunity for impact

Job summary

A global technology solutions provider in Pune is seeking an SAP functional technician with 0.5 to 2 years of experience. Responsibilities include providing level 1 support, troubleshooting, and monitoring SAP jobs. Candidates must have a Bachelor's degree in a relevant field and knowledge of SAP modules like FICO, MM, and SD. This role also requires excellent communication skills and the ability to collaborate with teams. Join a forward-thinking company committed to innovation and excellence.

Qualifications

• 0.5 - 2 years of experience in supporting SAP functional areas.
• Functional knowledge of major SAP modules.
• ITIL certification preferred.

Responsibilities

• Provide level 1 support in SAP.
• Monitor SAP jobs and perform troubleshooting.
• Collaborate with clients for support.
• Perform Non regression testing during monthly releases.

Skills

SAP Certified Technology Associate

SAP Certified Development Associate

Excellent communication

Interpersonal skills

Ability to collaborate

Education

Bachelor’s degree in computer science or related field

Tools

SAP FICO

SAP MM

SAP SD

SAP PP

SAP QM

SAP EHS

SAP LE

SAP PM

Job description

We are seeking a six month to 2 year experience SAP functional technician that will be responsible for the day-to-day management, monitoring, and support of SAP users. This role focuses on incident management, troubleshooting, monitoring, escalation and performing Non-regression test.

24x7 - This role demands to work in monthly rotational shift (Follow the Sun hours (US, EU, Asia) adaptation)

Roles and Responsibilities

• Provide level 1 support in the areas of SAP with basic knowledge of transaction codes
• Provide technical support, training and troubleshooting to end-users for SAP.
• Should be able to monitor the SAP jobs in SM35, SM35 and Idoc processing etc
• Basic bug fix and troubleshooting of failed jobs
• Re-run of the jobs which are ended up in error
• Collaborate with clients to make them understand of SM and level 1 activities
• Perform Non regression testing during the monthly releases.

Education and Experience

• Bachelor’s degree in computer science, Information Technology or a related field.
• 0.5 -2 years of experience in supporting SAP functional areas.
• Functional Knowledge of SAP FICO/MM/SD/PP/QM/EHS/LE/PM and other major modules.
• Interface knowledge with SAP and Non-SAP systems.
• ITIL certification

Skills and Behavioral Competencies

• Relevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate.
• Aware of the latest SAP technologies, tools, and best practices
• Excellent communication and interpersonal skills.
• Ability to work individually and collaborate with a team.

What’s in it for the candidate

• Be part of and contribute to a once-in-a-lifetime change journey
• Willing to be part of a team that is going to tackle big bets
• Have a fun and work at a high pace
• Be part of a forward-thinking company committed to innovation and excellence.
• Work in a collaborative and inclusive environment that values diverse perspectives.
• Contribute to actions that have a meaningful impact on advancing humanity.