Technical Advisor

Rojgar Mantra Placement Services; Lucknow; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Rojgar Mantra Placement Services in Lucknow is seeking an experienced Technical Advisor / Service Engineer to handle heavy commercial vehicle servicing. You will manage job cards, provide repair estimates, and coordinate with technicians to ensure timely and quality service for trucks and buses.

Ideal candidates have 15 years in eligible roles within commercial vehicle dealerships, with strong knowledge of engines, transmissions, and diagnostics, and proven customer relationship skills for

Qualifications

• Diploma or B.Tech in Automobile or Mechanical Engineering.
• 15 years of experience in Technical Advisor, Service Advisor, Workshop Supervisor, or Service Engineer in commercial vehicle dealerships.
• Experience with heavy commercial vehicle brands and knowledge of heavy vehicle engines, transmissions, braking systems, and diagnostics.
• Experience with job cards, repair estimation, coordinating with technicians, customer complaints, and service follow-up.
• Strong customer handling and relationship maintenance skills.

Responsibilities

• Attend to customers and understand vehicle complaints for heavy commercial vehicles.
• Prepare job cards, explain repair requirements, provide cost estimates, and communicate timelines.
• Coordinate with technicians, workshop managers, and the spare parts department.
• Monitor repair progress and ensure vehicles are ready for safe delivery.
• Maintain customer relationships and provide technical guidance with timely follow-ups.

Skills

Diagnostics

Repair estimation

Customer service

Team coordination

Education

Diploma or B.Tech in Automobile Engineering

Job description

Role & responsibilities

1. Attend to customers and understand vehicle complaints related to commercial heavy vehicles, including trucks, buses, and other commercial vehicles.

2. Prepare accurate job cards, explain repair requirements, provide cost estimates, and communicate service timelines to customers.

3. Coordinate with technicians, workshop managers, and the spare parts department to ensure timely and efficient vehicle servicing and repairs.

4. Monitor repair progress, conduct vehicle inspections, ensure quality standards, and verify that vehicles are ready for safe delivery.

5. Maintain customer relationships, provide technical guidance, resolve service-related complaints, and ensure customer satisfaction through timely follow-ups.

Preferred candidate profile

• Educational Qualification: Diploma or B.Tech in Automobile Engineering, Mechanical Engineering, or a related technical field.
• Relevant Experience: Candidates with 15 years of experience as a Technical Advisor, Service Advisor, Workshop Supervisor, or Service Engineer in commercial vehicle dealerships.
• Industry Background: Candidates from heavy commercial vehicle companies such as Tata Motors, Ashok Leyland, Eicher, BharatBenz, Mahindra Truck and Bus, or Volvo Trucks.
• Technical Knowledge: Understanding of heavy vehicle engines, transmission systems, braking systems, vehicle diagnostics, maintenance, and repair procedures.
• Customer Handling Skills: Candidates experienced in job card preparation, repair estimation, coordination with technicians, customer complaint resolution, and service follow-up.