Technical Account Manager (Pre-Sales)

Rubiscape; Pune District; On-site; INR 2,000,000 - 3,400,000; Full time

Job summary

Rubiscape seeks a Technical Account Manager (Pre-Sales) to own the long-term technical health and expansion of enterprise accounts in India, spanning RubiFlow, RubiSight, RubiStudio, and RubiAI.

You will act as a trusted advisor, coupling account management with platform expertise, leading PoCs, and delivering executive reviews to drive multi-year partnerships.

Qualifications

• 4–6 years in technical account management, customer success engineering, or pre-sales consulting.
• Strong background discussing ETL/ELT, BI governance, MLOps, and cloud deployment with engineering teams.
• Proven track record managing enterprise accounts with ARR targets and renewals.
• Experience delivering executive business reviews and data-driven health reports.

Responsibilities

• Serve as the primary technical point of contact for 8–15 strategic enterprise accounts during pre-sales and onboarding.
• Drive platform expansion by identifying new use cases and integration opportunities across Rubiscape's product suite.
• Conduct regular technical health reviews and executive business reviews mapping adoption metrics to roadmaps.
• Lead PoC scoping and delivery for expansion opportunities within accounts.
• Coordinate with Product, Engineering, and Customer Success to resolve escalations and influence roadmap priorities.
• Develop platform adoption plans showing clear paths to 5x TCO reduction within 12–18 months.

Skills

Technical account management

Data platform architecture

ETL/ELT pipelines

Cloud data platforms (AWS/Azure/GCP)

Executive relationship management

Upsell and renewal ownership

Education

Bachelor's degree in CS/Engineering

Tools

Gainsight

ChurnZero

Job description

The Technical Account Manager (Pre-Sales)at Rubiscape occupies a unique intersection of relationship management andtechnical depth — owning the long-term technical health and expansiontrajectory of our most strategic enterprise accounts through the pre-sales andearly post-sales phases. You will combine the commercial instincts of anAccount Manager with the platform expertise of a Solutions Consultant, ensuringthat each account's Decision Intelligence journey expands from initial use caseto platform-wide adoption across RubiFlow, RubiSight, RubiStudio, and RubiAI.You are the trusted technical advisor who turns a 90-day first production wininto a multi-year enterprise partnership.

Key Responsibilities

• Serve as the primary technicalpoint of contact for a portfolio of 8–15 strategic enterprise accounts,managing relationships with data engineering leads, CDOs, and ITdecision-makers through the pre-sales and onboarding phases.
• Drive platform expansion withinaccounts by identifying new use cases, additional studio deployments, andintegration opportunities across Rubiscape's full product suite.
• Conduct regular technicalhealth reviews and executive business reviews (EBRs) that map platform adoptionmetrics to the customer's evolving Decision Intelligence roadmap.
• Lead PoC scoping and deliveryfor expansion opportunities within existing accounts — applying discovery,solution design, and ROI modelling disciplines to land upsell and cross-sellmotions.
• Act as the internal advocatefor account-specific requirements, coordinating with Product, Engineering, andCustomer Success to resolve technical escalations and influence roadmapprioritisation.
• Develop account-specificplatform adoption plans that demonstrate a clear path to 5x TCO reduction andmeasurable business outcomes within 12–18 months of initial deployment.
• Produce technical accountplans, stakeholder maps, and expansion business cases that equip AccountExecutives with the intelligence needed to grow ARR within the portfolio.

Requirements

• 4–6 years of experience intechnical account management, customer success engineering, or pre-salesconsulting within enterprise data, analytics, or SaaS platforms.
• Strong technical grounding indata platform architecture — able to discuss ETL/ELT pipelines, BI governance,MLOps workflows, and cloud deployment models credibly with engineering teams.
• Demonstrated success managingand growing a portfolio of enterprise accounts with ARR exceeding INR 50L peraccount, including upsell and renewal ownership.
• Experience conducting executivebusiness reviews and creating data-driven account health reports that influenceexecutive-level renewal and expansion decisions.
• Familiarity with at least onemajor cloud data platform ecosystem (AWS, Azure, or GCP) and associatedenterprise data services (storage, compute, security, identity).
• Bachelor's degree in ComputerScience, Business Technology, Engineering, or a related field.

Nice to Have

• Prior experience in a hybridpre-sales/post-sales or "land and expand" technical role at a dataplatform, analytics SaaS, or AI infrastructure vendor.
• Knowledge of enterprisecustomer success methodologies (Gainsight, ChurnZero) and their application totechnical account planning.
• Exposure to IoT, real-timestreaming, or edge analytics use cases relevant to manufacturing and utilitiescustomers using RubiThings.
• Experience working withinIndia's enterprise procurement cycles across BFSI, government, and largeconglomerates.