Technical support engineer(HTML/CSS/Javascript)

Wingify

India

Remote

INR 800,000 - 1,200,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Health insurance for employees and dependents

Incredible learning opportunities

Job summary

A leading tech company in India is seeking a Product Support Engineer to act as the primary technical contact for assigned customers. Responsibilities include providing technical support, troubleshooting customer issues, and creating documentation. Ideal candidates will have 2+ years in customer support with strong problem-solving and communication skills. This remote role offers competitive compensation and health insurance for employees and dependents.

Qualifications

Minimum of 2 years in a customer support role.
Proactive and results-oriented with strong prioritization skills.
Ability to analyze logs and learn new technologies.
APAC Time shift - 5 AM to 1 PM; EMEA - 12 PM to 8 PM (remote role).
Experience supporting enterprise customers.
Excellent communication and writing skills.

Responsibilities

Serve as the primary technical contact for assigned customers.
Provide technical support through chat, email, and calls.
Research, diagnose, and troubleshoot customer issues.
Log software defects and work closely with developers.
Create knowledge base articles and internal documentation.
Create internal or external knowledge base articles/whitepapers.
Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.
Prior experience in supporting enterprise customers.
Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.
Outstanding communication, understanding, and writing skills.
Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.
Well organized with utmost care to detail, along with good comprehending skills to address issues.
Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

Skills

Problem-solving skills

Strong written and verbal skills

Technical troubleshooting

Communication skills

Tools

Bug tracking system

Job description

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A Product Support Engineer serves as an expert for our product, VWO, and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. The Support Engineer is the technical interface between our customers and VWO’s Development/QA and Product management teams.

Job Responsibilities

Serve as the primary technical contact for assigned customers, building and maintaining strong relationships
Provide technical support through chat, email and calls.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues (B2B SaaS Product).
Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
Create internal or external knowledge base articles/whitepapers.
Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.
Prior experience in supporting enterprise customers.
Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.
Outstanding communication, understanding, and writing skills.
Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.
Well organized with utmost care to detail, along with good comprehending skills to address issues.
Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

Desired Skills & Experience

Minimum of 2 years in a customer support role.
Strong problem-solving skills.
Strong written and verbal skills.
APAC Time shift - 5 AM to 1 PM; EMEA - 12 PM to 8 PM (remote role)

Wingify is a remote-first company with employees spread across India. We offer competitive compensation, health insurance for employees, and their dependents, and incredible learning opportunities within tight-knit teams.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Details