Service Desk Engineer

Awign; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT services firm in Noida seeks a Service Desk Engineer to provide advanced support for end-user issues related to laptops and software. The ideal candidate will have 5 to 10 years of experience, excellent communication skills, and proficiency in Windows OS and Office 365 applications. This is a full-time mid-senior level role in the information technology sector.

Qualifications

• 5 years to 10 years of experience in IT support.
• Must have excellent communication skills.

Responsibilities

• Provide advanced support to end-users for laptop-related issues.
• Resolve issues related to Windows operating systems and Office 365.
• Handle service desk tickets efficiently.
• Maintain detailed documentation of support activities.
• Provide training to end-users on IT systems.

Skills

Troubleshooting Windows operating systems

Office 365 applications

SharePoint administration

Customer service

Communication skills

Problem-solving

Education

Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate

Job description

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Working Hours: 24x7 Rotational (WFO)

Work Location: NSEZ Phase 2, Noida

Experience: 5yrs to 10yrs

Note: Must have excellent communication skills.

Job Description

Key Responsibilities

• Provide advanced support to end-users for laptop-related issues, including hardware and software troubleshooting.
• Resolve issues related to Windows operating systems, Office 365 applications, SharePoint, file servers, and printers.
• Handle service desk tickets efficiently, ensuring timely resolution and excellent customer service.
• Communicate effectively with end-users to understand their issues and provide clear and concise guidance.
• Maintain detailed documentation of support activities, resolutions, and updates to the knowledge base.
• Work closely with other IT team members and departments to resolve complex issues and improve overall service delivery.
• Provide guidance and training to end-users to help them resolve common issues and improve their understanding of IT systems.
• Assist with routine maintenance and updates of IT systems and software to ensure optimal performance.
• Escalate complex issues to Level 3 support or other appropriate teams when necessary, ensuring thorough documentation of all steps taken.

Technical Skills

• Proficiency in troubleshooting Windows operating systems.
• In-depth knowledge of Office 365 applications, including Outlook, Word, Excel, and Teams.
• Experience with SharePoint administration and troubleshooting.
• Familiarity with file server management and network printers.

Soft Skills

• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Customer-focused with a dedication to providing high-quality service.

Preferred Qualifications

• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
• Experience with ITIL framework and service management best practices.
• Familiarity with remote support tools and techniques.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

IT Services and IT Consulting

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