Technical Account Manager

Signzy; Gurgaon; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Signzy in Gurgaon is hiring a Technical Account Manager to oversee enterprise client onboarding and implementation. You will be the primary contact, coordinate with Product, Technology, and Operations, and ensure timely delivery while resolving issues for complex APIs and integrations.

Ideal candidates have 2–3 years in technical account management, experience with onboarding platforms, and a proven ability to manage multiple stakeholders in the BFSI domain. Immediate joiners are preferred.

Qualifications

• 2–3 years of experience in Technical Account Management or a related role.
• Experience with customer onboarding platforms.
• Experience managing enterprise clients, preferably in BFSI.

Responsibilities

• Manage end-to-end onboarding and implementation for enterprise clients.
• Act as the primary point of contact for clients throughout the onboarding journey.
• Understand client requirements and coordinate with internal teams to ensure timely delivery.
• Build and maintain strong relationships with enterprise clients.
• Troubleshoot and coordinate resolution of client issues with relevant internal teams.
• Work with clients to understand technical requirements and provide appropriate solutions.
• Coordinate with Product, Technology, Operations, and other stakeholders to ensure smooth execution.
• Maintain regular communication with clients and provide timely updates on project progress.
• Support client requirements related to APIs and integrations.
• Identify opportunities to improve the overall customer onboarding and experience.

Skills

APIs

Onboarding platforms

Enterprise clients

Communication

Stakeholders

Problem solving

Job description

Technical Account Manager

We're Hiring | Technical Account Manager

Location: Gurgaon, India

Department: Sales

Experience: 2–3 years

Joining Preference: Immediate Joiners

Location: Gurgaon

Experience: 2–3 years

Joining Preference: Immediate Joiners

About the Role

We are looking for a Technical Account Manager who can manage enterprise client relationships and ensure a smooth onboarding and implementation experience. The ideal candidate should have experience working with customer onboarding platforms, a good understanding of APIs, and strong client coordination and communication skills.

Key Responsibilities

• Manage end-to-end onboarding and implementation for enterprise clients.
• Act as the primary point of contact for clients throughout the onboarding journey.
• Understand client requirements and coordinate with internal teams to ensure timely delivery.
• Build and maintain strong relationships with enterprise clients.
• Troubleshoot and coordinate resolution of client issues by working closely with relevant internal teams.
• Work with clients to understand technical requirements and provide appropriate solutions.
• Coordinate with Product, Technology, Operations, and other stakeholders to ensure smooth execution.
• Maintain regular communication with clients and provide timely updates on project progress.
• Support client requirements related to APIs and integrations.
• Identify opportunities to improve the overall customer onboarding and experience.

What We're Looking For

• 2–3 years of experience in Technical Account Management, Customer Success, Client Success, Implementation, or a similar role.
• Experience working with customer onboarding platforms.
• Experience managing enterprise clients, preferably in the BFSI domain.
• Good understanding of APIs and integrations.
• Strong client communication and coordination skills.
• Ability to manage multiple stakeholders and priorities effectively.
• Strong problem-solving and relationship management skills.
• Immediate joiners will be preferred.