Position: Cloud Architect Engineer
Location: Bangalore or Chennai or Pune (Hybrid)
Notice Period: Immediate - 15 days
Experience: 12+
Position Summary:
We are looking for a highly skilled Azure and AWS Cloud Engineer to support Migrations and operations, advanced troubleshooting, platform optimization, automation, governance, and technical escalations for enterprise cloud environments.
The engineer will act as the highest technical escalation point for cloud infrastructure issues, support mission-critical production environments, drive operational excellence, implement automation, ensure security compliance, and support cloud transformation initiatives across Azure and AWS platforms.
The role requires strong expertise in cloud infrastructure, networking, security, monitoring, disaster recovery, automation, DevOps integration, and operational governance.
Key Responsibilities:
Provide advanced operational support for Azure and AWS cloud environments, including:
- Incident management
- Problem management
- Change management
- RCA preparation
- Service restoration
- Capacity planning
- Performance optimization
- Availability management
- Handle P1/P2 critical incidents and provide technical leadership during outages.
Azure Support ResponsibilitiesSupport and Manage:
- Azure Virtual Machines
- Virtual Networks
- NSG
- Load Balancers
- Application Gateway
- Azure Firewall
- Azure Backup
- Azure Site Recovery
- Azure Storage
- Azure Kubernetes Service (AKS)
- Azure Monitor
- Log Analytics
- Microsoft Defender for Cloud
- Azure Entra ID
- Perform patching, upgrades, scaling, and optimization.Troubleshoot
- performance and connectivity issues.
- Manage identity and access controls.
- Ensure high availability and disaster recovery readiness.
Customer Escalation Management (Technical POC):
- Act as the senior technical escalation point for critical customer incidents and major outages.
- Lead technical troubleshooting bridges during Severity-1 and Severity-2 incidents.
- Coordinate with customer stakeholders, OEM vendors, application teams, and internal support teams.
- Provide Root Cause Analysis (RCA) and corrective/preventive action plans.
- Drive service restoration within SLA timelines.
- Manage crisis communication during production incidents.
- Review recurring incidents and implement permanent fixes.
- Participate in CAB meetings and provide risk assessment for changes.
Provide technical leadership during escalations involving: Cloud infrastructure failures
- Hybrid connectivity issues
- Backup and DR failures
- Performance degradation
- Security incidents
- Migration-related outages
Cloud Governance, Security & Compliance:
- Implement cloud governance standards and best practices.
- Ensure compliance with security frameworks and customer policies.
Manages:
- IAM/RBAC
- MFA
- Security hardening
- Vulnerability remediation
- Policy enforcement
- Participate in audit activities and compliance reviews.
- Work closely with Security and SOC teams.
Automation & DevOps
- Develop automation for repetitive operational tasks.
- Create Infrastructure as Code (IaC) solutions using: Terraform
- ARM Templates
- Bicep
- CloudFormation
- Automate provisioning and monitoring processes using: PowerShell
- Bash
- Python
- Support CI/CD integrations and DevOps practices.
Monitoring & Service Improvement
- Configure proactive monitoring and alerting.
- Analyze trends and identify operational risks.
- Drive continuous service improvement initiatives.
- Improve operational stability and reduce incident recurrence.
- Maintain operational dashboards and reporting metrics.
Technical Skills RequiredAzure Skills
- Azure Administration
- Azure Networking
- Azure Security
- Azure Backup & DR
- Azure Governance
- Azure Monitoring
- Azure Kubernetes Service (AKS)
- Azure Site Recovery
- Azure Migrate
- Azure Entra ID
AWS Skills
- EC2, VPC, IAM, S3
- Route53
- ELB/ALB/NLB
- CloudWatch
- AWS Backup
- AWS MGN
- AWS DMS
- EKS
- Lambda
- Systems Manager
Operating Systems
- Windows Server
- Linux (RHEL, CentOS, Ubuntu, SUSE)
Virtualization & Datacenter
- VMware vSphere
- Hyper-V
- SAN Storage
- Backup Technologies
- Data Center Operations
Networking
- TCP/IP
- DNS
- DHCP
- VPN
- ExpressRoute
- Direct Connect
- Firewalls
- Load Balancers
Automation & Scripting
- PowerShell
- Python
- Bash
- Terraform
- Ansible
Soft Skills
- Strong customer communication skills
- Stakeholder management
- Incident management leadership
- Problem-solving and analytical skills
- Documentation and reporting
- Mentoring L2/L3 engineers
- Ability to work during critical outage situations
Experience Requirements
- 12+ years in Infrastructure and Cloud Operations
- 8+ years of hands-on experience in Azure and AWS
- Strong experience in enterprise cloud migration projects
- Experience handling enterprise customer escalations
- Experience in Day-2 support delivery environments
Preferred Certifications
- Microsoft Azure Solutions Architect Expert
- Amazon Web Services AWS Solutions Architect Professional
- Terraform Associate
- Kubernetes Certifications
- ITIL Foundation/Intermediate
- VMware Certifications