Technical Account Manager

Anb Co; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Anb Co in Mumbai seeks a Technical Account Manager to be the primary contact for our key clients, ensuring their technical needs are met and expectations exceeded. You will collaborate with internal teams to deliver tailored solutions and provide proactive support.

The ideal candidate has a strong technical background, excellent communication skills, and experience in a customer-facing role, enabling effective translation of complex concepts for both technical and non-technical audiences.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience in technical roles such as software development, implementation, or support, preferably in cybersecurity.
• Strong communication and interpersonal skills to explain technical concepts clearly.
• Experience in customer-facing roles with relationship-building focus.
• Proactive problem-solving mindset and ability to manage multiple priorities.
• Ability to work independently and with cross-functional teams in fast-paced environments.

Responsibilities

• Be the main point of contact for assigned client accounts and build relationships.
• Understand client tech requirements and collaborate with internal teams to implement solutions.
• Advocate for clients and ensure timely resolution of issues.
• Provide technical guidance and support, coordinating with teams to troubleshoot.
• Conduct regular check-ins to assess satisfaction and gather feedback.
• Stay informed on industry trends and share insights with clients and internal teams.

Skills

Strong communication skills

Technical background in CS/Engineering

Customer-facing experience

Problem-solving

Independent and collaborative work

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Role & responsibilities

As a Technical Account Manager, you will serve as the primary point of contact for our company's key clients, ensuring their technical needs are met and their expectations are exceeded. You will collaborate closely with internal technical teams to deliver solutions and support to clients, while also advocating for clients' needs within the organization. The ideal candidate will have a strong technical background, excellent communication skills, and a proactive approach to problem-solving.

Responsibilities:

• Serve asthe main point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders.
• Understand clients' technical requirements and business objectives, and work closely with internal teams to develop and implement solutions that meet their needs.
• Act as a liaison between clients and internal technicalteams, advocating for clients' needs and ensuring timely resolution of issues or concerns.
• Provide technical guidance and support to clients, including troubleshooting complex technical issues and coordinating with internal teams to resolve them.
• Conduct regular check-ins with clientsto assesssatisfaction, gatherfeedback, and identify areasfor improvement.
• Stay informed about industry trends, best practices, and emerging technologiesrelevant to clients' businesses, and share insights internally and with clients as appropriate.

Preferred candidate profile

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Prior experience in a technical role,such assoftware development, implementation, or technical support preferably in the cybersecurity dominion.
• Strong communication and interpersonalskills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Experience working in a customer-facing role, with a focus on building and maintaining client relationships.
• Excellent problem-solving skills and a proactive approach to addressing client needs.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities simultaneously.

Perks and benefits