Technical Account Manager

Tenarai; Dadri; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Tenarai in Noida is seeking a Technical Account / Customer Success Manager to own the end-to-end technical relationship with strategic merchants, including C-level stakeholders. Lead complex integrations and large-scale upsell or cross-sell efforts while serving as the executive escalation point for high-stakes technical issues.

You will identify growth opportunities by understanding merchant architecture and goals, collaborate with Product and R&D to influence roadmaps, and build scalable

Qualifications

• 3+ years in Technical Account Manager or related roles handling enterprise customers.
• Experience with large, complex enterprise deployments and executive stakeholders.
• Strong English communication, both written and spoken.
• Background in E-commerce, payments, or FinTech is a plus.

Responsibilities

• Own end-to-end technical relationship for a portfolio of strategic merchants.
• Lead multi-phase integrations, migrations, and large-scale upsell/cross-sell initiatives.
• Act as executive escalation point for high-stakes issues under pressure.
• Identify growth opportunities by understanding merchant architecture and goals.
• Collaborate with Product and R&D to influence roadmap based on merchant needs.
• Develop scalable frameworks and best practices for the TAM organization.
• Drive outcomes: reduce time to value, expansion revenue, and merchant retention.

Job description

Job Role : Technical Account / Customer Success Manager

Job Location: Noida , sector 60 , All 5 days WFO

Job Description:

• Own the end to end technical relationship for a portfolio is largest and
• strategic merchants, often at C level or VP level engineering stakeholders.
• Lead complex, multi-phase integration and optimization initiatives, including custom
• implementations, platform migrations, and large scale upsell or cross sell efforts.
• Serve as the executive level technical escalation point, resolving high stakes, high
• visibility technical issues under time pressure.
• Proactively identify growth opportunities within strategic accounts by deeply
• understanding merchant architecture, roadmap, and business goals.
• Partner with Product and R&D leadership to influence roadmap based on strategic
• merchant needs, and represent the voice of our biggest customers internally.
• Build scalable frameworks, tooling, and best practices that can be applied across the
• broader TAM organization, not just individual accounts.
• Own quantifiable outcomes tied to strategic account health: reduced time to value,
• expansion revenue enabled, escalation reduction, and merchant retention.

Qualifications

• 3 or more years of experience in a Technical Account Manager, Solutions Engineer or
• Solutions Architect roles, with direct experience supporting large, complex enterprise
• customers.
• Track record of owning strategic, high-revenue enterprise relationships end to end,
• including navigating executive stakeholders on both the merchant and internal side.
• Deep technical background, including hands on experience with SQL, API integrations,
• log analysis, and reading source code at a level that allows independent technical
• investigation without heavy engineering support.
• Demonstrated ability to lead complex, ambiguous, multi-stakeholder technical initiatives
• from strategy through execution.
• Strong executive communication skills, comfortable presenting technical strategy to
• senior leadership on both sides.
• Proactive mindset and strong ownership.
• Excellent written and spoken English.
• Experience in E-commerce, payments, or FinTech, particularly with large scale US