Technical Account Manager

Tanla Platforms; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tanla Platforms in Bengaluru is seeking an experienced Customer Support / Technical Account Manager to manage key accounts, address complex issues, and promote a positive vision for the organization. You will liaise with internal teams, maintain records, analyze data, foster client relationships, and strive to maximize revenue from existing accounts while supporting on-time project delivery.

3–6 years in telecom/IT, engineering degree, strong English, initiative, teamwork, and ability to work

Qualifications

• 3-6 years of experience in Customer Support, Technical Account Management.
• Engineering Graduate in Computer Science or Electronics.
• Analytical mindset to solve issues with focus on client/customer requirement.
• Takes initiative and accountability.
• Team Player and actively engage and contribute in the team.
• Ability to manage timelines effectively.
• Must have attention to detail.
• Flexible to work in 24x7 environment.
• Excellent communication in English (written & verbal) and interpersonal skills.

Responsibilities

• Managing the existing key accounts
• Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
• Manage escalated customer complaints her major incidents
• Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
• Responsible to maintain accurate records of discussions or correspondence with customers
• Analyze statistics and other data to determine the level of customer service being provided by the organization
• To build and grow good client relationship to ensure retention and business growth.
• To liaise with internal teams to ensure resource availability for on-time project delivery
• To maximize revenue from existing accounts and develop new accounts within current clients
• Collaborate with internal business teams to discuss on possible improvements to customer service
• Conduct regular review meetings with customers to discuss on issues
• Prepare weekly MIS including project status reports.

Skills

Customer Support

Technical Account Management

Analytical mindset

Attention to detail

Team player

Time management

24x7 availability

English communication

Education

Engineering Graduate in Computer Science or Electronics

Job description

Job Scope:

Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

Role & responsibilities

• Managing the existing key accounts
• Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
• Manage escalated customer complaints her major incidents
• Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
• Responsible to maintain accurate records of discussions or correspondence with customers
• Analyze statistics and other data to determine the level of customer service being provided by the organization
• To build and grow good client relationship to ensure retention and business growth.
• To liaise with internal teams to ensure resource availability for on-time project delivery
• To maximize revenue from existing accounts and develop new accounts within current clients
• Collaborate with internal business teams to discuss on possible improvements to customer service
• Conduct regular review meetings with customers to discuss on issues
• Prepare weekly MIS including project status reports.

Preferred candidate profile

• 3-6 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT industry
• Engineering Graduate in Computer Science or Electronics
• Analytical mindset to solve issues with focus on client/customer requirement
• Takes initiative and accountability
• Team Player and actively engage and contribute in the team
• Ability to manage timelines effectively
• Must have attention to detail
• Flexible to work in 24x7 environment
• Excellent communication in English (written & verbal) and interpersonal skills