Technical Account Manager

Sprinto; Kolkata; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Sprinto is looking for a Technical Account Manager in Kolkata, India. The role focuses on customer onboarding, engaging with senior stakeholders, and driving technical adoption of products. Candidates should have 3-5 years of experience in Technical Account Management or similar roles, with expertise in cloud platforms and excellent communication skills. The position involves troubleshooting integrations and enhancing customer experiences through continuous improvement of processes.

Qualifications

• 3-5 years of overall experience, with at least 2 years in Technical Account Management or Customer Success.
• Ability to troubleshoot integrations and recommend tailored solutions.
• Proficiency in or exposure to cloud platforms and AI technology.

Responsibilities

• Own the onboarding process and guide customers through product implementation.
• Engage with senior stakeholders, providing expert guidance on security frameworks.
• Drive technical adoption and troubleshoot integration issues.

Skills

Technical problem‑solving skills

Excellent communication skills

Cloud platforms (AWS, Azure, GCP)

Jira

Confluence

Slack

AI tools and platforms

Education

Relevant certifications (CISSP, CISM, ISO 27001 Lead Implementer)

Job description

Some Key Responsibilities Of This Role

• Own the onboarding process - Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals.
• Engage with senior stakeholders - Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices.
• Drive technical adoption - Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer.
• Collaborate cross-functionally - Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements.
• Monitor customer pulse - Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience.
• Advocate for customer needs - Gather feedback, identify trends, and contribute to product enhancements that improve security and compliance experiences.
• Ensure continuous improvement - Optimize onboarding processes, documentation, and internal workflows to enhance efficiency and scalability. Experience in onboarding and implementation is a must.

Some Key Requirements Of This Role

• 3-5 years of overall experience, including at least 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-driven environment.
• Technical problem‑solving skills, with the ability to troubleshoot integrations and recommend tailored solutions.
• Excellent communication skills - Ability to simplify complex security concepts for both technical teams and C‑suite executives.
• Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack is a plus. Proficiency in AI tools and platforms - Comfort using AI‑native workflows, LLM‑based productivity tools, and automation capabilities to streamline onboarding, surface insights, and enhance customer engagement at scale. Relevant certifications (CISSP, CISM, ISO 27001 Lead Implementer) are highly preferred.