Technical Account Manager

PVKL Tech Services Pvt Ltd; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

PVKL Tech Services Pvt Ltd is seeking a seasoned Technical Account Manager (TAM) to act as the primary technical contact for assigned clients in Pune, India. You will oversee onboarding, implementation, and ongoing technical support, coordinating with product, engineering, sales, and support teams to ensure a high-quality customer experience and maximize retention.

You will translate client requirements into technical solutions, monitor integrations, and drive feature adoption.

Qualifications

• 35 years of experience in Technical Account Management, Implementation, or related roles.
• Exposure to client-facing technical roles is an added advantage.
• Strong understanding of software products, APIs, and system integrations.

Responsibilities

• Serve as the main technical liaison between clients and internal teams.
• Manage key enterprise accounts end-to-end - onboarding, implementation, and configuration.
• Understand client business requirements and translate them into technical solutions.
• Ensure timely project delivery as per timelines and milestones.
• Monitor system performance, integrations, and technical issues; escalate as needed.
• Provide product training and technical guidance to customer teams; create training content.

Skills

Technical account management

Customer onboarding

Client communication

Problem-solving

Stakeholder management

Education

Bachelor’s degree in Engineering, Computer Science, IT, or related field

Tools

Ticketing tools

CRM systems

Project management tools

Job description

Technical Account Manager (TAM)

About the Role:

We are looking for a highly experienced Technical Account Manager (TAM) who will act as the primary technical point of contact for assigned clients. You will be responsible for ensuring smooth onboarding, implementation, adoption, and ongoing technical support of company products. You will work closely with internal product, engineering, sales, and support teams to deliver a high-quality customer experience and maximize customer retention and satisfaction.

Key Responsibilities:

• Serve as the main technical liaison between clients and internal teams.
• Manage key enterprise accounts end-to-end - customer onboarding, implementation, and configuration.
• Understand client business requirements and translate them into technical solutions.
• Ensure timely project delivery as per agreed timelines and milestones.
• Monitor system performance, integrations, and technical issues. Act as primary escalation point for critical issues (RCA, SLA compliance) to scope and deliver change requests (CRs) and L2 service requests. Coordinate with Product/Engineering for resolutions and enhancements.
• Provide product training and technical guidance to customer teams. Roll out new features - demos, training, adoption tracking. Create training content, SOPs, and best practices.
• Coordinate with product and engineering teams for bug fixes, enhancements, and customizations.
• Maintain detailed documentation of implementations, configurations, and client environments.
• Conduct regular account reviews and health checks with customers. Conduct QBRs - analyze usage, suggest improvements, drive adoption.
• Support renewal and upsell activities by identifying technical opportunities.
• Ensure high product adoption and reduce churn.

Required Skills & Qualifications:

• 35 years of experience in Technical Account Management, Implementation, or related roles.
• Bachelor’s degree in Engineering, Computer Science, IT, or related field.
• Exposure to client-facing technical roles is an added advantage.
• Strong understanding of software products, APIs, and system integrations.
• Excellent problem-solving and analytical skills.
• Strong client management and communication skills.
• Ability to manage multiple accounts and projects simultaneously.

Preferred Qualifications:

• Experience working in a SaaS / B2B technology environment is preferred.
• Good knowledge of databases, cloud platforms, and web technologies.
• Experience with ticketing tools, CRM systems, and project management tools.