Tech Support Analyst

Unbound Tech LLC; India; Hybrid; INR 450,000 - 630,000; Full time

Job summary

Unbound Tech LLC seeks an innovative Tier 1 IT Support Consultant to join our Technical Consulting team in India. This early-career role reports to the Director of Managed Services and focuses on IT service management within the Microsoft 365 stack.

You will gain hands-on experience across deployment, migration projects, and customer engagements, supporting clients on-site or remotely while contributing to internal process improvements.

Qualifications

• Graduate with good English communication skills.
• 2+ years of experience with Office 365, Windows PowerShell, Active Directory, Exchange Server, and Intune.
• Ability to establish and nurture internal and client relationships and work collaboratively.

Responsibilities

• Participate in identifying, creating, and executing IT strategies and support for Enterprise, Mid-Market, and SMB customers.
• Provide technical support for Office 365, Windows Intune, Azure, Exchange, Lync, Active Directory, Windows Server, and other IT infrastructure.
• Provide day-to-day technical, project, and process support to the client team.
• Maintain accurate documentation of procedures, configurations, and client interactions.
• Assist with deployment and migration projects.
• Interface with clients in a presales capacity to scope projects.
• Provide customer service on-site or remotely and drive additional value.

Skills

Office 365

PowerShell

Active Directory

Exchange Server

Intune

English communication

Education

Graduate or equivalent

Tools

Windows Server

MS System Center Suite

Networking

SAN storage

Job description

We are seeking an innovative Tier 1 IT Support Consultant to join our Technical Consulting team and experience a rewarding learning and professional development path within our organization. In this role, you will report to the Director of Managed Services and join the front lines supporting our clients in the managed services field. This early-career position is designed to offer an enriching experience that allows you to leverage your technical expertise while immersing yourself in IT service management. You will have the opportunity to gain a profound understanding of the essential components within the Microsoft 365 stack, enhance your skills through engaging projects, observe and learn from customer engagements, and actively contribute to internal processes and technical advancements.

Responsibilities

• Participate in identifying, creating, and executing IT strategies and support for our Enterprise, Mid-Market, and SMB customers
• Provide technical support for various IT systems, including Office 365, Windows Intune, Microsoft Azure, Microsoft Exchange, Microsoft Lync, Active Directory, Windows Server, Windows Desktop, MS System Center Suite, and other general IT infrastructure – SAN storage, networking, etc.
• Provides day-to-day technical, project, and process support and expertise to the client team
• Maintain accurate documentation of technical procedures, configurations, and client interactions
• Assist with the delivery of deployment and migration projects
• Interface with clients in a presales capacity to find opportunities and scope projects
• Provide vital customer service while working with clients on-site or remotely
• Find opportunities to drive additional value to our clients while working with them

Requirements

• Graduate with good English communication skills
• 2+ years of experience with Office 365, Windows PowerShell, Active Directory, Exchange Server, and Intune
• Ability to establish and nurture internal solid and client-driven relationships and work seamlessly within a collaborative environment

Working Hours

• Monday through Friday 5AM-6PM IST