Helpdesk Support Technician

The Outsource Pro; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

The Outsource Pro is seeking a first-line IT support specialist in Bengaluru to assist SME clients with Microsoft 365 issues and general helpdesk tasks. You will handle remote L1/L2 support, ticket triage, and contribute to knowledge base.

Ideal candidates are technically minded with strong communication and a eagerness to learn; immediate joiners preferred. Opportunities for growth and exposure to a broad range of technologies.

Qualifications

• At least 1 year of IT support/helpdesk experience.
• Strong working knowledge of Microsoft 365 suite.
• Familiarity with Windows 10/11, Windows Server and macOS.
• Understanding of networking including wireless, firewalls and switches.
• Experience with Active Directory, DNS, DHCP and virtualization.
• Hosted VOIP solutions such as 3CX or Teams Voice.
• Familiarity with service desk ticketing systems.
• MS-900 certification or working towards it is highly desirable.

Responsibilities

• Provide Level 1/2 remote helpdesk support for Microsoft 365 and related technologies.
• Licensing and user management.
• Proactive server/network maintenance and documentation.
• Log, track, and resolve service desk tickets in a timely manner.
• Escalate complex issues to senior engineers as needed.
• Contribute to internal documentation and knowledge base.

Skills

Microsoft 365

IT helpdesk

Windows & macOS

Networking basics

Active Directory

DNS & DHCP

VOIP solutions

Ticketing systems

MS-900 certification

Job description

This is a first-line IT support role for our SME clients. You’ll be assisting with Microsoft 365 issues, basic troubleshooting, user support, and ticket triage. The ideal candidate will be technically minded, have strong communication skills, and be eager to learn. Immediate joiners preferred.

Key responsibilities

• Provide Level 1/2 remote helpdesk support for Microsoft 365 and related technologies.
• Licensing and user management.
• Proactive server/network maintenance and documentation.
• Log, track, and resolve service desk tickets in a timely manner.
• Escalate complex issues to senior engineers as needed.
• Contribute to internal documentation and knowledge base.

Skills & experience

• Minimum 1 year experience in an IT support/helpdesk role.
• Good working knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure).
• Understanding of Windows 10/11, Windows Server and macOS.
• Familiarity with networking including wireless, firewalls and switches.
• Experience with Active Directory, DNS, DHCP and virtualisation.
• Hosted VOIP solutions (3CX, Teams Voice).
• Familiarity with service desk ticketing systems.
• Microsoft MS-900 certification or working towards it (highly desirable).
• Supportive, experienced team to help you grow.
• Clear pathways for career advancement.
• Exposure to a broad range of technologies and clients.
• Strong focus on training and professional development.