Technical Support Engineer - India

Gigmo Solutions; India; On-site; INR 279,000 - 424,000; Part time

Job summary

A leading IT solutions provider is seeking a part-time associate to provide Microsoft 365 support to business customers. Responsibilities include resolving tickets, troubleshooting system issues, and handling escalation calls. Candidates should possess excellent communication and analytical skills, and be ready to work in shifts. Experience in Microsoft 365 is required. This role offers flexibility with working hours.

Qualifications

• Experienced in Microsoft 365 domain.
• Must have excellent written and verbal communication skills.
• Excellent problem solving and analytical skills to provide step-by-step technical help.
• Willing to work in shifts (7 PM–4 AM IST / 1:30 PM–9:30 PM IST).
• Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps.

Responsibilities

• Providing Microsoft 365 support to business customers.
• Resolving escalation calls and handling tickets as per SLA.
• Researching and troubleshooting system issues.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Diagnose and troubleshoot technical issues.
• Prioritize and manage several open issues at one time.

Skills

Microsoft 365 support

Written and verbal communication

Problem solving

Analytical skills

Job description

Responsibilities

• Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house
• Responsible for handling escalation calls and resolving tickets as per SLA
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Diagnose and troubleshoot technical issues
• Prioritize and manage several open issues at one time

Qualifications

• Experienced in Microsoft 365 domain
• Must have excellent written and verbal communication skills
• Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal
• Willing to work in shifts (7 PM–4 AM IST / 1:30 PM–9:30 PM IST)
• Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps

Job details

• Seniority level: Associate
• Employment type: Part-time
• Job function: Other
• Industries: IT Services and IT Consulting