Tech, Field Service

AVI-SPL India; Hyderabad; On-site; INR 350,000 - 650,000; Full time

Job summary

AVI-SPL India is a leading provider of digital enablement solutions, delivering service support for customers at client sites with the goal of restoring functionality and ensuring a world-class customer experience.

The Field Service Technician will work in partnership with the Global Helpdesk to support AV systems, read schematics, perform maintenance, install control programs, and travel to various job sites to keep customer environments stable and productive.

Responsibilities

• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client environment
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to pulling cable, installing connectors, mounting projects and hanging ceiling mounts
• Assist next level service technicians as needed
• Provide training to clients and less senior technicians as needed
• Adhere to and understand OSHA standards for all phases of the job
• Setup and troubleshoot various video codecs
• Travel to various job sites required
• Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Job description

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client environment
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to pulling cable, installing connectors, mounting projects and hanging ceiling mounts
• Assist next level service technicians as needed
• Provide training to clients and less senior technicians as needed
• Adhere to and understand OSHA standards for all phases of the job
• Setup and troubleshoot various video codecs
• Travel to various job sites required

Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Items To Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.