Team Member/Team Lead - TV / VOD Operations - Bangalore

Golden Opportunities; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Golden Opportunities in Bangalore is seeking a Team Member/Team Lead for TV / VOD Operations. You will oversee TV operations, live sports, and VOD workflows, coordinating time‑sensitive tasks within SLAs.

The role demands 3+ years of leadership experience, proven team management, and hands‑on use of CRM/ticketing tools, dashboards, and Google Suite. Work from office with flexibility for shifts and stakeholder communication.

Qualifications

• 2–10 years total experience with 3+ years in leadership/management.
• Strong hands-on experience in TV operations, live TV, and VOD.
• Experience in live, time-sensitive environments and with workflow tools.

Responsibilities

• TV / VOD Operations Management
• Team Management and Work Allocation
• Customer Communication and Escalation Management
• Quality Assurance and Governance
• Process Improvement and Root Cause Analysis
• Partner and Stakeholder Management
• Live Operations and Device Management
• Shift and Operational Flexibility

Skills

TV Operations

Live TV

Live Sports

Video on Demand

OTT Operations

Live Operations

Program Monitoring

Education

Bachelor’s degree

Tools

CRM systems

Ticketing tools

Operational dashboards

Google Suite

Job description

Job Title

Team Member/Team Lead - TV / VOD Operations

Job Location

Bangalore

Work Model

Work from Office

Candidate Industry

BPO / KPO / GBS / GCC / GSS / Captive Shared Services

Candidate Location

Anywhere in India

Education and Certification Qualification

Bachelor’s degree in any relevant discipline.

Detailed Job Description

Total work experience of 2 to 10 Years, with 3+ years of relevant experience preferred in leadership/management, including direct responsibility for people and processes.

Strong hands‑on experience in TV Operations, Live TV, Live Sports, and Video on Demand (VOD) with the ability to monitor and manage time‑sensitive operational activities within defined SLAs.

Experience working in a live operations or time‑sensitive environment such as a call centre, help desk, network operations, OTT, or similar environments is preferred.

Hands‑on experience with workflow/process‑based tools such as CRM, ticketing tools, operational dashboards, or similar platforms.

Strong computer skills with experience using Chrome, Google Suite, and Google Apps.

Experience working with varied devices such as Mobile (iOS & Android), iPads, Tablets, Smart TVs, Xbox, and other similar devices.

Role Key Responsibilities

• TV / VOD Operations Management


• Team Management and Work Allocation


• Customer Communication and Escalation Management


• Quality Assurance and Governance


• Process Improvement and Root Cause Analysis


• Partner and Stakeholder Management


• Live Operations and Device Management


• Shift and Operational Flexibility

Key Skills

TV Operations, Live TV, Live Sports, Video on Demand (VOD), OTT Operations, Live Operations, Program Monitoring.