VOD Team Member

Gratitude India; Bengaluru; On-site; INR 250,000 - 330,000; Full time

Job summary

Gratitude India in Bengaluru is hiring VOD Team Members for BPO operations. 1–3 years of experience required. You will handle metadata requests, perform ticket triage, QA data, and SLA monitoring.

The role is a permanent night shift from 9 PM to 6 AM and requires working from the office (WFO). Graduate with relevant BPO/Operations experience is preferred. Candidate should have strong communication, analytical and computer skills and be comfortable with night shifts.

Qualifications

• Graduate with 1–3 years of BPO/Operations experience.
• Strong communication, analytical and computer skills.
• Experience in ticket handling and SLA management.
• Comfortable with night shifts.

Responsibilities

• Handle metadata requests.
• Perform ticket triage and routing.
• QA data handling and validation.
• Monitor SLAs and escalations.

Skills

Communication skills

Analytical skills

Computer skills

Night shift readiness

Education

Graduate degree

Job description

Hiring VOD Team Members in Bangalore for BPO operations. 1–3 yrs experience required. Handle metadata requests, ticket triage, QA data, SLA monitoring and escalations. Permanent night shift, 9 PM–6 AM, WFO.

Required Candidate profile

Graduate with 1–3 years of BPO/Operations experience. Strong communication, analytical and computer skills. Experience in ticket handling and SLA management. Comfortable with night shifts.