Team Lead Live TV & Media Operations

Gratitude India; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Gratitude India is seeking a Hiring Team Lead for Live TV & Media Operations in Bengaluru. The role requires 4–5 years of experience with at least 3 years in team leadership, overseeing live TV, OTT and VOD operations, SLAs, quality, escalations, reporting and client coordination.

The candidate should possess strong knowledge of live TV, OTT, VOD, live sports, and exceptional communication, troubleshooting, multitasking, and SLA management skills to drive operational excellence.

Qualifications

• 4–5 yrs experience with 3+ yrs in team leadership.
• Strong Live TV, OTT, VOD and live sports knowledge.
• Excellent communication, troubleshooting, multitasking and SLA management skills.

Responsibilities

• Lead Live TV & Media Operations team.
• Manage live TV, OTT and VOD operations.
• Ensure SLAs and quality standards are met.
• Handle escalations and incident reporting.
• Coordinate with clients and internal teams.

Skills

Live TV

OTT

VOD

Live sports

Communication

Troubleshooting

Multitasking

SLA management

Job description

Hiring Team Lead – Live TV & Media Operations in Bangalore. 4–5 yrs experience with 3+ yrs team management. Manage live TV, OTT, VOD operations, SLAs, quality, escalations, reporting and client coordination.

Required Candidate profile

4–5 yrs experience with 3+ yrs in team leadership. Strong Live TV, OTT, VOD and live sports knowledge, communication, troubleshooting, multitasking and SLA management skills.