Team Leader - Operations

Neolotex Business Solutions; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Neolotex Business Solutions is seeking a Team Leader - Operations to oversee and mentor teams within the Enterprise Digitalization domain. You will drive performance, ensure SLAs, and enable timely delivery of business objectives.

The role emphasizes reporting, process adherence, stakeholder management, and continuous improvement across client engagements in a fast-paced environment.

Qualifications

• Graduate or postgraduate in any discipline completed.
• Minimum 2+ years as a Team Leader or similar role.
• Experience in managing operational teams is mandatory.

Responsibilities

• Lead, mentor, and manage a team to achieve operational targets and SLAs.
• Monitor daily operations, ensure process adherence and quality standards.
• Generate and analyze operational reports (daily, weekly, monthly).
• Track team performance metrics and productivity.
• Coordinate with cross-functional teams to ensure smooth workflow.
• Identify process gaps and suggest continuous improvement initiatives.
• Handle team escalations, attendance, and performance reviews.
• Ensure compliance with company policies and client requirements.

Skills

Team Leadership

Operations

MS Excel

Reporting

Stakeholder Management

Problem Solving

Education

Graduate / Postgraduate in any discipline

Tools

MS Excel

Reporting tools

Job description

Job Summary

We are seeking an experienced Team Leader - Operations to manage and guide operational teams within the Enterprise Digitalization domain. The ideal candidate will be responsible for team performance, operational efficiency, reporting, and ensuring timely delivery of business objectives.

Key Responsibilities

• Lead, mentor, and manage a team to achieve operational targets and SLAs
• Monitor daily operations and ensure process adherence and quality standards
• Generate and analyze operational reports (daily, weekly, monthly)
• Track team performance metrics and productivity
• Coordinate with cross-functional teams to ensure smooth workflow
• Identify process gaps and suggest continuous improvement initiatives
• Handle team escalations, attendance, and performance reviews
• Ensure compliance with company policies and client requirements

Required Skills Competencies

• Strong team management and leadership skills
• Experience in operations within Enterprise Digitalization or similar domains
• Proficiency in MS Excel and reporting tools
• Ability to generate, analyze, and present reports
• Good communication and stakeholder management skills
• Problem-solving and decision-making abilities

Qualifications

• Graduate / Postgraduate in any discipline
• Minimum 2+ years of experience as a Team Leader or similar role
• Prior experience in managing operational teams is mandatory

Preferred Skills

• Experience in process improvement or operational excellence
• Exposure to client-facing roles
• Knowledge of performance metrics and SLA management

Industry

Enterprise Digitalization

Experience

2+ Years in a Team Lead / Supervisory role

Job Type

Full Time

Job Location

Bangalore