Store Manager

Kbs International; New Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Kbs International seeks an experienced Store Manager to lead our flagship luxury menswear and bespoke studio. You will anchor both operations and aesthetics, ensuring seamless client experiences and peak performance across sales, VM, and bespoke workflows.

The role requires strong leadership, deep product knowledge in fine fabrics, and a passion for tailoring craftsmanship to uphold our luxury brand standards.

Qualifications

• Demonstrated ability to lead luxury retail teams.
• Proven track record in achieving sales targets.
• Strong product knowledge in fabrics and bespoke tailoring.

Responsibilities

• Oversee end-to-end store operations, including opening/closing and inventory control.
• Drive store sales and manage key HNI clients and VIP visits.
• Maintain top-tier visual merchandising and store presentation.
• Coordinate the bespoke tailoring lifecycle from consultations to final delivery.
• Mentor styling executives and staff to deliver exceptional client service.
• Provide a white-glove, personalized guest experience.

Skills

Store leadership

Sales leadership

Visual Merchandising

Client relationship

CRM maintenance

Product knowledge

Tools

CRM software

Job description

Role Overview

We are seeking an experienced, detail-oriented, and results-driven Store Manager to lead our flagship luxury menswear and bespoke studio. In this role, you will act as the operational and aesthetic anchor of the brand.

Key Responsibilities

• Store Operations & Administration: Oversee end-to-end daily store operations, including opening/closing procedures, inventory control, client database/CRM maintenance, and adherence to brand service standards.
• Sales Leadership & Revenue Management: Drive store-wide sales performance to consistently achieve and exceed monthly and seasonal targets. Personally manage key HNI (High Net Worth Individual) clients, VIP walk-ins, and complex bespoke orders.
• Visual Merchandising (VM) & Store Presentation: Curate and maintain world-class visual merchandising standards across the floor, display windows, and fitting zones. Ensure seamless integration of new seasonal collections, fabric displays, and styling narratives that mirror our luxury aesthetic.
• Bespoke Workflow & Quality Control: Coordinate the entire custom tailoring lifecyclebridging consultations, trial fittings, and final delivery timelines between clients, stylists, and the internal production/tailoring workshop. Maintain rigorous quality control over final garments.
• Team Mentorship & Training: Lead, train, and mentor styling executives and support staff, fostering deep product knowledge in fine fabrics and bespoke craftsmanship.
• Client Relations & Experience: Ensure every visitor receives a white-glove, personalized consultation experience, resolving queries or escalations with absolute grace and professionalism.Role & responsibilities

Preferred candidate profile

Perks and benefits