Team Leader - Voice Process and Back Office

Provana; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Provana is seeking a skilled customer service professional with 5–8 years of experience to lead voice and back office operations for US clients. The role requires a proven track record in team leadership and a graduate degree. Strong communication, Excel/MS Office, CRM, and SLA familiarity are essential. Immediate joiners are preferred; 15–30 day joining window may apply.

Resume: [e-mail]

Qualifications

• 5–8 years of experience in customer service operations.
• Mandatory experience in Voice and Back Office processes.
• Strong exposure to US-client operations.
• Minimum 2+ years of proven Team Leader experience.

Skills

Customer service operations

Voice process

Back office processes

Team leadership

US-client operations

Excel/MS Office

CRM

SLA

Quality

Education

Graduate degree

Tools

Excel

MS Office

CRM

Job description

Overall experience of 5–8 years in customer service operations. Candidates must have mandatory experience in Voice and Back Office processes, along with strong exposure to US-client operations. Minimum 2+ years of proven Team Leader experience.

Required Candidate profile

Excellent communication skills, graduate, strong US-process knowledge, Excel/MS Office, CRM, SLA, quality. Good stable career with not much gaps. Can join 15 to 30 days.

Resume: [e-mail]