Team Leader International Voice Customer Support Process BPO Bangalore

Creative Indians; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Creative Indians in Bangalore seeks an experienced Team Leader for the International Voice Customer Service process. You will supervise a group of call center associates and drive KPI achievement from the US shift roster.

The ideal candidate has 1.5+ years as a Team Leader in International Voice BPO, with excellent communication skills and the ability to coordinate with client teams across time zones. Bangalore location; ready to work US shifts.

Qualifications

• Must have 1.5+ years as Team Leader in International Voice BPO.
• Experience handling KPIs and team management.
• Excellent communication and supervision of call center associates.

Responsibilities

• Supervise day-to-day operations of a group of call center agents.
• Drive KPI achievement and monitor performance.
• Coordinate with US shifts and ensure service quality.

Skills

Team Leadership

International Voice Process

Excellent Communications

Job description

Need Team Leaders in Bangalore only from US/ International Voice Customer Service process BPO.

Must have Min 1.5yrs exp as a Team Leader only from International Voice process BPO.

Well Versed with the KPI's & Team Handling skills.

Responsible for the day-to-day supervision of a group of call center associates

US shifts

Excellent Comms required

Job Location - Bangalore