Team Lead - Voice Process

Provana; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Provana is seeking an experienced customer service professional to join our operations team in India. The ideal candidate will have 5-8 years in customer service operations, mandatory experience in Voice Process, and strong exposure to US-client operations.

The role requires a proven Team Leader with at least 2 years of leadership experience and availability to join immediately or within 15 days.

Qualifications

• Overall experience of 5-8 years in customer service operations.
• Mandatory experience in Voice Process along with strong exposure to US-client operations.
• Minimum 2+ years of proven Team Leader experience.

Skills

Excellent communication

Voice Process

US-client exposure

Job description

Overall experience of 5-8 years in customer service operations. Candidates must have mandatory experience in Voice Process along with strong exposure to US-client operations. Minimum 2+ years of proven Team Leader experience.

Required Candidate profile

Excellent communication skills, strong US-process knowledge, experience in SOP creation and process transition is mandatory. Can join Immediate to 15 days