Team Lead - US Voice Process

KMK; Ahmedabad District; On-site; INR 400,000 - 900,000; Full time

Job summary

KMK seeks a dynamic Team Leader with 3–5 years of experience to drive team performance, ensure process efficiency, and deliver high-quality outputs. The role requires strong leadership, an operational mindset, and the ability to manage performance in a deadline-driven environment.

You will lead and mentor a team, monitor daily workflow, track KPIs, conduct regular feedback sessions, and ensure adherence to SOPs and policies while coordinating with cross-functional teams to achieve targets.

Qualifications

• 3–5 years of relevant industry experience with team handling exposure.
• Strong leadership and people-management skills.
• Excellent communication and stakeholder management abilities.
• Strong analytical skills and proficiency in MS Excel.
• Ability to manage pressure and meet deadlines.

Responsibilities

• Lead, manage, and mentor a team to achieve productivity and quality targets.
• Monitor daily workflow, allocate tasks, and ensure timely completion.
• Track KPIs, performance metrics, and prepare regular reports.
• Conduct regular feedback sessions, performance reviews, and team meetings.
• Ensure adherence to SOPs, compliance, and internal policies.
• Identify process gaps and implement improvement initiatives.
• Coordinate with cross-functional teams for smooth operations.

Skills

Leadership

People management

Communication

Stakeholder management

Analytical skills

Tools

MS Excel

Job description

We are looking for a dynamic and result-oriented Team Leader with 3-5 years of experience who can drive team performance, ensure process efficiency, and maintain high-quality deliverables.

The candidate should have strong leadership skills, operational understanding, and the ability to manage performance in a deadline-driven environment.

Key Responsibilities:

• Lead, manage, and mentor a team to achieve productivity and quality targets.
• Monitor daily workflow, allocate tasks, and ensure timely completion.
• Track KPIs, performance metrics, and prepare regular reports.
• Conduct regular feedback sessions, performance reviews, and team meetings.
• Ensure adherence to SOPs, compliance, and internal policies.
• Identify process gaps and implement improvement initiatives.
• Coordinate with cross-functional teams for smooth operations.

Requirements:

• 3–5 years of relevant industry experience with team handling exposure.
• Strong leadership and people-management skills.
• Excellent communication and stakeholder management abilities.
• Strong analytical skills and proficiency in MS Excel.
• Ability to manage pressure and meet deadlines.