Team Leader Voice - Mumbai

Foundever; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Foundever in Mumbai (Andheri) is hiring a Team Leader for our International Process. You will lead a small team, manage client expectations, and ensure accurate reporting while collaborating with global stakeholders.

The role requires 1+ year as a team leader in voice process, strong Excel skills, excellent communication, and the ability to handle attrition and operational shrinkage. US shift; on-site position at Andheri with two weekly offs.

Qualifications

• Experience in team handling.
• Prior client management exposure.
• Strong in Excel & reporting.
• Excellent communication skills.
• Proven people management & leadership skills.
• Quick learner with strong adaptability.
• Experience handling attrition & shrinkage.

Skills

Team Management

Client Handling

MS Excel Proficiency

Communication & Leadership

Problem Solving & Adaptability

Education

HSC / Graduate

Job description

Job Summary

We're Hiring – Team Leader (International Process)

What We're Looking For:

• Experience in team handling
• Prior client management exposure
• Strong in Excel & reporting
• Excellent communication skills
• Proven people management & leadership skills
• Quick learner with strong adaptability
• Experience handling attrition & shrinkage.

Key Skills:

• Team Management
• Client Handling
• MS Excel Proficiency
• Communication & Leadership
• Problem Solving & Adaptability

Location, Education & Experience

• Location: Andheri - Mumbai
• Education: HSC / Graduate
• Experience: Minimum 1 Year as a Team Leader (Voice Process only no back office experience)
• Process: International (Only International Process applicants should apply)
• Shift Window: US Shift
• Week Offs: Any 2 days in a week