Team Leader.Trade Operations-OT Honk Kong

Mashreq; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Mashreq in Bengaluru, Karnataka seeks an experienced Trade Operations professional to ensure accurate document checking per UCP/ISBP/ISP and ICC guidelines, perform sanctions checks, handle import/export documents, and prepare SWIFT for advising. You will input docs into the system, support ad-hoc tasks, and communicate issues promptly to improve customer service. A strong team player with detail orientation is required.

Qualifications

• Bachelor's degree required.
• 5-8 years in Trade Operations.
• 3-4 years in trade experience is a must.
• Strong communication and interpersonal skills.
• Proficiency in MS Office (Word and Excel).

Responsibilities

• Document checking as per UCP/ISBP/ISP and ICC guidelines and internal policies.
• Sanction checking of relevant parties in documents.
• Handle import/export documents and input into the system; prepare SWIFT for advising.
• Ad-hoc tasks assigned by Team Head.
• Communicate errors or knowledge gaps to line manager to address customer service issues.
• Ensure efficient processing and adherence to service standards.

Skills

Strong communication

Interpersonal skills

Detail oriented

Analytical skills

Team player

Education

Bachelor's Degree

Tools

MS Office

Job description

Key Result Areas

• - Document checking against L/C or SBLC should be as per UCP/ISBP/ISP as applicable and corresponding to all applicable ICC guidelines as well as internal policies of the bank
• - Perform sanction checking of relevant parties in documents
• - Handle Commodity Trade Operations documents
• - Responsible for inputting documents into the system and prepare SWIFT for advising
• - Ad-hoc tasks given by the Team Head
• - Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues

Problem Solving

• - Managing customers' expectations, Ideation and working on automation projects
• - Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues
• - Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
• - Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
• - Acts as a final checker of import or export bills documents and ensures the consistency of documents examination standard among checkers.
• - Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.
• - Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the checking of import/export transactions.

Knowledge, Skills and Experience

• - Bachelor's Degree
• - At least 5-8 years of relevant working experiences in Trade Operations
• - Trade experience of 3-4 years is a must.
• - Strong communication skills and interpersonal skills
• - Proficiency in MS Office (Word and Excel)
• - Attentive to details, strong analytical skills and interpersonal skills
• - Able to work under pressure, excellent organizational skills and good team player.