Team Leader- Corporate-Ops-LC_LG Issuance

Mashreq; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Mashreq is seeking a qualified Trade Operations professional in Bengaluru to oversee export payment discount checks under Export/Import, aligning with internal policies and ICC guidelines. The role covers multiple business segments and requires strong document checking and system entry capabilities.

The candidate should have 5–8 years in Trade Operations, with solid communication and analytical skills, and proficiency in MS Office.

Qualifications

• Bachelor's degree in a related field
• 5–8 years of experience in Trade Operations
• Trade experience of 3–4 years is a must.

Responsibilities

• Check documents against L/C or SBLC per UCP/ISBP/ISP and ICC guidelines
• Sanction checking of relevant parties in documents
• Handle Commodity Trade Operations documents
• Input documents into system and prepare SWIFT for advising
• Collaborate with team to address customer service issues and escalate as needed

Skills

Strong communication

Interpersonal skills

Analytical skills

Attention to detail

Team player

Education

Bachelor's Degree

Tools

MS Office

Job description

Job Purpose

The incumbent will be responsible for checking Export payment Discount under Export/Import as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments

Key Result Areas

• Document checking against L/C or SBLC should be as per UCP/ISBP/ISP as applicable and corresponding to all applicable ICC guidelines as well as internal policies of the bank
• Perform sanction checking of relevant parties in documents
• Handle Commodity Trade Operations documents
• Responsible for inputting documents into the system and prepare SWIFT for advising
• Ad-hoc tasks given by the Team Head
• Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.

Operating Environment, Framework and Boundaries, Working Relationships

• Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG
• Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive.

Problem Solving

• Managing customers’ expectations, Ideation and working on automation projects
• Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues
• Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
• Acts as a final checker of import or export bills documents and ensures the consistency of documents examination standard among checkers.
• Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.
• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the checking of import/export transactions.

Decision Making Authority & Responsibility

• Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.
• Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.
• Shares responsibility with his/her seniors.
• Must possess managerial capability to lead a team

Knowledge, Skills and Experience

• Bachelor's Degree
• At least 5-8 years of relevant working experiences in Trade Operations
• Trade experience of 3-4 years is a must.
• Strong communication skills and interpersonal skills
• Proficiency in MS Office (Word and Excel)
• Attentive to details, strong analytical skills and interpersonal skills
• Able to work under pressure, excellent organizational skills and good team player.