Trade Services Specialist

Yes Bank; Jaipur, Surat, Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Yes Bank is seeking an operations professional to manage end-to-end Trade Finance and General Banking Operations responsibilities, including import/export, remittances, LCs, and cash management, while ensuring RBI and AML/KYC compliance.

You will drive process improvements, maintain audit readiness, and deliver seamless service to business partners and customers, upholding zero-tolerance for regulatory lapses.

Qualifications

• Minimum 2-3 years in Trade Finance Operations in a customer-facing role.
• Preferred 5-6 years of experience in Trade Finance Operations.
• Experience with RBI, FEMA, UCPDC, ICC, AML/KYC norms is advantageous.

Responsibilities

• Manage end-to-end operations across Trade Finance and GBO including import, export, remittances, LC, and payments.
• Ensure branch-led corporate transactions meet SLAs and service quality.
• Maintain strict adherence to regulatory and internal compliance policies.
• Ensure audit readiness and timely closure of audit observations.
• Drive process improvements, standardization, and automation to reduce manual work and costs.
• Identify operational risks and implement mitigation strategies.
• Resolve customer issues with speed and accuracy while maintaining clear communication.
• Maintain high service quality and continuously improve via customer feedback.
• Strengthen client trust through transparency and responsive service.

Skills

Customer service

Regulatory compliance

Process improvement

Audit readiness

Education

Bachelor Degree

MBA/PG in commerce

Job description

Description

Responsibilities

Provide inputs into new processes and build necessary checks and controls in front end Operations for the handled products thereby ensuring that Operational targets are met without compromising on any compliances and controls. Establishes high standards of performance for his/her team and drives them to deliver within defined timelines with zero tolerance towards errors. Seamless service delivery to end customers and maintain good working relationships with Business Partners, operate in an open and transparent way and take full ownership and accountability for supporting their business.

Governs implementation of risk-related policies and processes (operational, regulatory, financial, informational, reputational and audit risks) for the department, ensuring that that these meet regulatory and internal control requirements. Reviews implementation of the internal control systems in line with relevant operating procedures and regulatory requirements and takes corrective action based on audit findings.

Core Responsibilities

• Manage end-to-end customer-facing operations across Trade Finance and General Banking Operations (GBO) including import, export, remittances, guarantees, letters of credit, account opening, cash management services, and clearing activities.
• Ensure seamless execution of all branch-led corporate and institutional transactions while maintaining service quality and meeting defined SLAs.
• Ensure strict adherence to RBI, FEMA, UCPDC, ICC, AML/KYC norms, and internal compliance policies.
• Maintain a zero-tolerance approach toward regulatory lapses by implementing strong control measures and timely corrective actions.
• Always ensure audit readiness and closure of regulatory and internal audit observations within stipulated timelines.
• Oversee error-free processing of high-value transactions with strong checks and controls to minimize operational risks.
• Implement process improvement, standardization, and automation initiatives to drive accuracy, reduce manual interventions, and optimize costs.
• Proactively identify potential operational risks, escape them timely, and design mitigation strategies.
• Resolve escalated customer issues with speed and accuracy while ensuring consistent communication.
• Maintain high service quality standards and ensure continuous improvement through customer feedback analysis.
• Strengthen client trust and loyalty by ensuring transparency, responsiveness, and service excellence.

Qualifications

Bachelor Degree MBA/Post Graduate or Master’s degree in commerce Stream is preferable

Experience Essential: A minimum of 2-3 years of relevant experience Preferred: A minimum of 5-6 years of relevant experience in Trade Finance Operations in customer facing role and exposure to various system/application in banking space.