Team Leader (Telesales)

Itvedant; Thane; Sur place; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

Itvedant in Maharashtra seeks an Associate Manager to oversee admissions floor operations and lead a team of Program Guides. The role involves call and lead management, call quality monitoring, target achievement, MIS reporting, team training, and performance management.

The ideal candidate should have strong leadership, analytical, and team-handling skills with experience in admissions, counselling, telecalling, and driving team productivity and conversions.

Qualifications

• Experience in admissions, counselling, telecalling.
• Strong leadership and team-management skills.
• Analytical mindset and data-driven decision making.

Responsabilités

• Floor & Team Management: manage admissions floor day-to-day and ensure smooth operations.
• Call Management & Quality Control: monitor calls, provide feedback, ensure proper dispositions and logging.
• Target & Performance Management: achieve daily/weekly/monthly targets; track performance and report progress.
• MIS, Reporting & Data Management: maintain daily MIS and CRM/tally data with accuracy.
• Lead Management: oversee multi-channel lead allocation, follow-up and closure.
• Training & Development: conduct regular training on product knowledge and sales skills.
• Process & Compliance: ensure adherence to SOPs and assist audits.

Description du poste

Contact - 8976866438

Associate Manager

Job Summary : We are looking for a dynamic and result-oriented Manager to oversee admissions floor operations and lead a team of Program Guides. The role involves call and lead management, call quality monitoring, target achievement, MIS reporting, team training, and performance management. The ideal candidate should have strong leadership, analytical, and team-handling skills with experience in admissions, counselling, telecalling, and driving team productivity and conversions.

Roles & Responsibilities

Floor & Team Management

• Manage the admissions floor on a day-to-day basis and ensure smooth operations
• Lead, guide, and motivate Program Guides to achieve individual and team targets.
• Ensure discipline, punctuality, and adherence to admission processes on the floor.
• Act as the first point of escalation for Program Guides.

Call Management & Quality Control

• Monitor inbound and outbound calls and ensure proper call ordering and allocation
• Check call quality regularly and provide feedback for improvement.
• Ensure proper call dispositions, follow-ups, and call logging.
• Review call recordings and maintain quality standards.

Target & Performance Management

• Ensure achievement of daily, weekly, and monthly calling and admission targets.
• Track individual performance and take corrective actions where required.
• Share daily performance updates with seniors.

MIS, Reporting & Data Management

• Prepare and maintain daily MIS and call reports.
• Ensure accurate data entry and reporting in CRM/Tally systems.
• Monitor lead movement and conversion ratios.
• Maintain data hygiene and ensure zero data leakage.

Lead Management

• Oversee lead management from multiple channels (digital, walk-ins, references, campaigns, etc.)
• Ensure proper allocation, follow-up, and closure of leads.
• Coordinate with marketing and backend teams for lead-related issues.

Training & Development

• Conduct regular training sessions for Program Guides on Product knowledge.
• Sales pitch and counselling skills, Call handling and objection management.
• CRM/Tally usage.
• Support new joiners during onboarding and ramp-up phase.

Process & Compliance

• Ensure adherence to company policies, SOPs, and compliance standards.
• Identify process gaps and suggest improvements.
• Support audits and internal reviews when required.