Team Leader

UBI Services; Hyderabad; On-site; INR 700,000 - 900,000; Full time

Job summary

UBI Services in Hyderabad, India, is seeking an experienced Team Lead for the customer service department. You will manage a team of executives, drive performance, and ensure targets are met.

You will conduct regular reviews, coach for improvement, reduce attrition, and maintain clear communication with clients and stakeholders while overseeing daily operations and scheduling.

Qualifications

• Manage a team of customer service executives to achieve targets.
• Conduct regular performance reviews, provide feedback, and coach team members for improvement.
• Develop strategies to reduce attrition rates within the team.
• Ensure effective communication among team members, clients, and stakeholders through strong leadership skills.
• Oversee daily operations of the team, including scheduling meetings, setting deadlines, and monitoring progress.

Job description

Roles and Responsibilities

• Manage a team of customer service executive to achieve targets and goals.
  
• Conduct regular performance reviews, provide feedback, and coach team members for improvement.
  
• Develop strategies to reduce attrition rates within the team.
  
• Ensure effective communication among team members, clients, and stakeholders through strong leadership skills.
  
• Oversee daily operations of the team, including scheduling meetings, setting deadlines, and monitoring progress.