Team Leader - Service

TVS Motor; Krishnagiri District; On-site; INR 600,000 - 900,000; Full time

Job summary

TVS Motor in Tamil Nadu's Krishnagiri district seeks a proactive service team lead to oversee daily operations and drive timely task completion. You will assign responsibilities, monitor performance, and ensure service targets are met.

Responsibilities include handling customer complaints, maintaining high satisfaction, monitoring quality and compliance, training staff, coordinating with other departments, and preparing KPI-based performance reports for continuous improvement.

Responsibilities

• Lead and supervise the service team to ensure smooth daily operations and timely completion of tasks.
• Assign responsibilities, monitor team performance, and ensure achievement of service targets.
• Handle customer complaints, resolve escalations, and maintain high customer satisfaction.
• Monitor service quality, productivity, and compliance with company policies and procedures.
• Train, guide, and motivate team members to improve their skills and performance.
• Coordinate with other departments to resolve operational issues and improve service delivery.
• Prepare performance reports, track key performance indicators (KPIs), and identify areas for improvement.

Job description

• Lead and supervise the service team to ensure smooth daily operations and timely completion of tasks.


• Assign responsibilities, monitor team performance, and ensure achievement of service targets.


• Handle customer complaints, resolve escalations, and maintain high customer satisfaction.


• Monitor service quality, productivity, and compliance with company policies and procedures.


• Train, guide, and motivate team members to improve their skills and performance.


• Coordinate with other departments to resolve operational issues and improve service delivery.


• Prepare performance reports, track key performance indicators (KPIs), and identify areas for improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.