Quality Assurance Director

Varroc; Mumbai City; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Varroc is seeking a senior Quality leader to oversee the entire cluster's quality assurance. You will drive customer-focused quality at multiple plants, ensure compliance with automotive standards, and steer continuous improvement across SMT/PCB assembly processes.

Ideal candidates will have 15–20 years in quality management in automotive manufacturing, with expertise in APQP, FMEA, SPC, and QMS. The role requires relocation to Pune and involves six-day weeks from the cluster site.

Qualifications

• BE / B.Tech (Electrical / Electronics) preferred.
• MBA preferred.
• Minimum 15-20 years of experience in Quality Management, with a strong focus on Customer Quality Assurance.
• Strong exposure to Manufacturing Quality in Automotive components (Electrical / Electronics) and their manufacturing processes (SMT / PCB Assembly).
• Experience handling Automotive OEM customers (2W OEM customers preferred).
• Expertise in core quality tools (APQP, FMEA, SPC, QMS) and customer engagement.

Responsibilities

• Lead and manage the quality assurance function across the cluster to ensure products meet customer requirements.
• Resolve customer complaints by root-cause analysis and implement corrective actions across all plants in the cluster.
• Ensure adherence to defined quality standards and drive audits and compliance across all plants.
• Drive standardization of quality processes and best practices across the cluster.
• Lead continuous improvement initiatives to reduce defects and improve customer satisfaction.
• Develop and review team performance with Plant Quality Heads and provide guidance and support.

Skills

Quality leadership

Customer quality

APQP

FMEA

SPC

QMS

Education

BE / B.Tech (Electrical / Electronic)

MBA

Tools

APQP

FMEA

SPC

QMS

Job description

JOB PURPOSE

Lead and manage the quality assurance function across the assigned cluster, ensuring that the right quality of products is consistently manufactured to meet customer requirements. Drive customer satisfaction by resolving quality issues and fostering continuous improvement at all manufacturing plants within the cluster. Provide guidance to Plant Quality Heads to achieve uniformity and excellence in quality processes and outcomes.

This role ensures product quality consistency, impacting customer satisfaction, warranty claims, and overall cluster efficiency. Metrics for success include improved customer quality ratings and reduced defect rates.

Customer Quality Assurance

Lead efforts to resolve customer complaints by ensuring the root cause is identified and corrective actions are implemented across all plants in the cluster. warranty claim reduction. Act as the primary liaison between customers and cluster quality teams to align on quality standards, manage expectations, and address escalations promptly. Ensure consistent communication and reporting of quality metrics and improvement initiatives to customers and corporate quality teams.

Product Quality Assurance

Ensure all manufacturing plants within the cluster adhere to defined product quality standards and processes. Oversee quality audits conducted by plant teams to ensure compliance with customer and regulatory requirements. Regularly review quality performance metrics with Plant Quality Heads, identify gaps, and define improvement actions.

Drive standardization of quality processes and best practices across the cluster to maintain uniformity in quality outputs

Quality Management System Implement Varroc Quality Management System in all Plants in the Cluster Facilitate certification by external third-party agencies such as IATF through yearly plant surveillance audits Coordinate observations from all plant audits through Plant Quality Head and Plant Head for reporting and submission to the customer Guidance to Plant Quality Heads Provide strategic direction and operational support to Plant Quality Heads, ensuring alignment with cluster-level quality goals. Establish clear quality-related expectations and review the performance of Plant Quality Heads through regular assessments and feedback sessions. Act as a bridge between Plant Quality Heads and the Regional Quality to address escalations and implement cluster-wide quality improvement initiatives. Facilitate collaboration among Plant Quality Heads to share best practices and address common challenges.

Continuous Improvement in Quality

Lead initiatives to drive continuous improvement in product quality, focusing on reducing internal and external defects. Oversee the implementation of corrective and preventive actions for recurring quality issues. Promote a culture of quality and accountability by fostering ownership of quality metrics at all levels within the cluster.

Team Development and Management

Conduct regular performance reviews and identify skill development opportunities for team members.

BE / B.Tech (Electrical / Electronic Preferred) Tech / MBA WORK EXPERIENCE Minimum 15-20 years of experience in Quality Management, with a strong focus on Customer Quality Assurance.

Strong Exposure to Manufacturing Quality

Exposure to Manufacturing Quality in terms of understanding the Components (Automotive Electrical / Electronics) & its Manufacturing Processes (SMT / PCB Assembly etc) Experience in handling Automotive OEM customers (2W OEM Customers preferred) Proven track record in managing quality teams and quality processes in an automotive industry Expertise in core quality tools (APQP, FMEA, SPC, QMS) and customer engagement. The position reports administratively to the Manufacturing Cluster Head & Functionally to the Head - Quality & EHS (Manufacturing India) The position has Plant level teams reporting to it WORKING WEEK (6 days/Week) : The position is based at our Manufacturing Cluster & requires the incumbent to work for 6 days / week from the Manufacturing Cluster. RELOCATION Outstation Candidates will have to RE-LOCATE to PUNE and will be eligible to avail benefits under the Relocation Policy.