Plant Customer Quality Engineer

Brembo; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading automotive manufacturing company is looking for a Plant Customer Quality Engineer based in Pune District, Maharashtra. The successful candidate will handle customer claims, lead warranty returns, and strengthen customer relationships. With a BE in Mechanical and 6-8 years of experience in the automotive industry, you will utilize strong communication skills and in-depth knowledge of IATF 16949 and analytical problem-solving. This full-time role offers the chance to impact customer quality directly.

Qualifications

• 6-8 years of experience in Customer Quality in the automotive industry.
• Risk-based mindset with a solid analytical approach.
• In-depth knowledge of IATF 16949 and AIAG core tools.

Responsibilities

• Handle customer claim analysis and coordinate corrective actions.
• Lead warranty returns sign-off and conduct product analysis.
• Visit customer sites to address claims and strengthen relationships.

Skills

Strong communication

Customer management

Analytical approach

Education

BE Mechanical

Tools

IATF 16949

AIAG core tools

Job description

Plant Customer Quality Engineer at Brembo

Responsibilities

• Handle customer claim analysis, coordinate cross‑functional corrective actions, and ensure timely problem resolution.
• Lead warranty returns sign-off, conduct product analysis, and submit detailed reports to customers.
• Visit customer sites to address claims, capture customer voice, and strengthen relationships.
• Monitor and manage customer return materials including disposal, AX software updates, and defect coding.
• Drive effective problem‑solving methodologies with internal teams to reduce customer complaints.
• Support the Customer Quality Manager in preparing MIS reports.
• Verify the effectiveness of action plans and ensure timely closure of corrective actions.

Qualifications

• BE Mechanical with 6‑8 years of experience in Customer Quality in the automotive industry.
• Strong communication and customer management skills, with a risk‑based mindset and a solid analytical approach.
• In‑depth knowledge of IATF 16949 and AIAG core tools.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Quality Assurance

Industry

Motor Vehicle Manufacturing

Pimpri Chinchwad, Maharashtra, India 21 hours ago