Quality Residential Engineer

Crown Inspection; Pune District; On-site; INR 212,000 - 246,000; Full time

Job summary

Crown Inspection in Pune is seeking a proactive Customer Quality Residential Engineer to act as the main point of contact for quality-related customer matters. You will manage complaints, coordinate corrective actions, and drive improvements across manufacturing processes.

The role requires 1–3 years in customer quality engineering, preferably in PCB/electronics, with strong QA skills and the ability to travel to customer sites as needed.

Qualifications

• Diploma or B.E./B.Tech in ECE/EEE/Mechatronics engineering.
• 1–3 years in customer quality engineering, PCB domain or related electronics manufacturing.
• Experience in customer-facing role with manufacturing electronics products.
• Knowledge of quality management systems and standards.

Responsibilities

• Act as the primary customer liaison for quality-related issues.
• Receive, document, and manage customer complaints and feedback.
• Investigate root causes and implement corrective and preventive actions.
• Perform audits and inspections to verify compliance with requirements.
• Maintain records and report quality performance to internal teams and customers.
• Lead continuous improvement initiatives to enhance product quality and customer satisfaction.
• Collaborate with production and engineering to resolve quality issues.

Skills

Quality management

Root cause analysis

CAPA

Communication

Problem solving

Attention to detail

Multi-tasking

Customer focus

Education

Diploma in Engineering

B.E./B.Tech in ECE/EEE/Mechatronics

Tools

Micrometers

Calipers

Gauges

Electronic testing equipment

Quality tools

Job description

Job Description: Customer Quality Residential Engineer

Position Title: Customer Quality Residential Engineer

Location: Pune ( Base site Tata Motors , If warranty requirement came need to attend All over India )

Salary : 19 k to 22 Gross Based on experience

Department: Customer Quality Control & Assurance

Reports To: Customer , Host & Crown Regional Manager

Job Summary: We are looking for a proactive and detail-oriented Customer Quality Engineer to join our Quality Assurance team. The Customer Quality Engineer will serve as the primary point of contact for quality-related matters with customers, ensuring their requirements and expectations are met. This role involves managing customer complaints, coordinating corrective actions, and continuously improving customer satisfaction through effective quality management.

Key Responsibilities:

• Customer Interface:
  • Act as the primary liaison between the company and customers for quality-related issues.
  • Understand and communicate customer quality requirements and expectations to internal teams.
• Complaint Management:
  • Receive, document, and manage customer complaints and feedback.
  • Conduct thorough investigations to identify root causes of quality issues.
  • Develop and implement corrective and preventive actions to resolve complaints and prevent recurrence.
• Quality Assurance:
  • Ensure products meet customer specifications and quality standards.
  • Perform audits and inspections to verify compliance with customer requirements.
  • Perform Sorting Activities Based on Needs.
• Documentation and Reporting:
  • Maintain accurate records of customer complaints, investigations, and resolutions.
  • Prepare and present detailed reports on quality performance and improvement activities to both internal teams and customers.
• Continuous Improvement:
  • Analyse customer feedback and quality data to identify trends and areas for improvement.
  • Lead and participate in continuous improvement initiatives to enhance product quality and customer satisfaction.
• Collaboration:
  • Work closely with production, engineering, and other relevant departments to address and resolve quality issues.
  • Provide quality-related training and support to internal teams to ensure a thorough understanding of customer requirements.

Qualifications:

• Education: Diploma or Bachelors degree in engineering in ECE/ EEE/ MECHATRONICS Engineering Field.
• Experience: Minimum of 1-3 years of experience in Customer quality engineering, preferably in a PCB related experience & customer-facing role within a manufacturing environment in electronics product ( Like PCB , chargers , sensors, airbag, wire harness, Battery etc).
• Technical Skills:
  • Basic knowledge of quality management systems and standards .
  • Strong understanding of quality inspection techniques and procedures.
  • Proficiency with manual measuring tools such as micrometres, callipers, and gauges & Electronics testing Equipments.
  • Proficiency in quality tools and techniques such as root cause analysis, & CAPA.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage multiple tasks effectively.
  • Customer-focused mindset with a commitment to continuous improvement.

Physical Requirements:

• Ability to travel to customer sites as required.
• Ability to work in a manufacturing environment, which may include exposure to noise, dust, and varying temperatures.