Warranty Manager

WIRTGEN GROUP; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

WIRTGEN INDIA Pvt. Ltd. in India seeks a senior Warranty and Field Quality leader to govern warranty policy, ensure evidence-based decisions, and drive continuous improvement across HAMM, Voegele and related product lines. You will own the warranty governance, ageings analyses and supplier coordination.

You will lead a team, manage campaigns, and coordinate with OEMs and Finance to secure timely support and recoveries, while upholding contractual terms and safety standards.

Qualifications

• Engineering degree required.
• Experience in warranty adjudication and field reliability.
• Strong data analytics and problem-solving skills.

Responsibilities

• Define and govern warranty strategy and SOPs.
• Oversee field campaigns, inspections and part replacements.
• Coordinate with OEMs, suppliers and Finance for recoveries and provisions.
• Lead, coach and develop the warranty team and ensure timely closure of claims.
• Provide monthly insights and lead quality and reliability reviews.

Skills

Strategic leadership

Warranty adjudication

Root-cause analysis

Data analytics

Campaign management

Stakeholder management

Cross-functional teamwork

Communication

Team leadership

Technical writing

Education

Engineering Degree

Job description

Location: WIRTGEN INDIA Pvt. Ltd., Dist Pune, 412214, Maharashtra, India

Basic Requirements

• Educational Qualification: Engineering Degree
• Age: 35- 45 Years
• Experience: 15- 25 years

Relevant Experience

• To ensure smooth running of the machine by rectifying issues, break down and regular mainte-nance
• Ensuring Customer Satisfaction

Purpose Of The Job

• To ensure smooth running of the machine by rectifying issues, break down and regular mainte-nance
• Ensuring Customer Satisfaction

Scope Of Work & Accountabilities

B. Claim Adjudication and Closure

C. Field Quality, Reliability and Corrective Action

D. Field Campaign

E. OEM, Supplier and Stakeholder Management

F. Analytics, MIS and Business Improvement

G. Team Leadership and Capability Building

H. EHS, Compliance and Risk

• Warranty Strategy and Governance
• Define and implement the pan-India warranty strategy, policy, authority matrix, standard operating proce-dures, controls and service-level expectations.
• Ensure warranty decisions are consistent, evidence-based, commercially responsible and aligned with contractual terms and OEM guidelines.
• Own governance for claim ageing, pending documentation, rejections, appeals, recoveries, goodwill cas-es and high-value or technically complex claims.
• Periodically review warranty processes, controls and systems; close audit gaps and improve operational effectiveness.
• Oversee scrutiny of Failure Analysis Reports (FARs), service records, photographs, failed-part evidence and field inputs for HAMM, Voegele and other assigned product lines.
• Provide final technical and commercial direction for escalated claims and ensure closure within approved timelines in coordination with field teams, German OEMs, suppliers, Finance and other stakeholders.
• Establish robust claim documentation standards and reduce avoidable delays, repeat submissions and disputes.
• Own identification and prioritisation of the major contributors to field quality and reliability concerns using Service CRM, warranty data, quality reports, field visit reports and regional Product Support inputs.
• Lead periodic Top-25 field issue reviews with Manufacturing, Quality, Engineering, Purchase, Product Support and suppliers; assign owners, timelines and closure criteria.
• Sponsor structured root-cause analysis and corrective/preventive action using appropriate problem-solving methods, and verify field effectiveness after implementation.
• Prepare or approve field instructions and SOPs when redesigned or modified parts require replacement, alteration or validation on operating machines.
• Approve, plan and govern field campaigns for inspection, modification or replacement of parts, including population identification, material planning, technician readiness, communication, risk control and closure tracking.
• Lead technical and commercial discussions with OEMs and suppliers to secure appropriate warranty acceptance, recovery, corrective action and timely support.
• Drive supplier accountability through evidence-based reviews, ageing analysis, recovery status, repeat-failure trends and agreed improvement plans.
• Partner with Finance, Administration and Purchase for warranty-related provisions, supplier payments, paid field support, parts purchases and service assets such as vehicles and tools.
• Act as the senior point of escalation for regional teams, customers and internal stakeholders on major warranty and product reliability matters.
• Own the warranty MIS and management dashboard covering claim volume and ageing, ac-ceptance/rejection, cost and recovery, repeat failures, customer complaints, campaign status and quali-ty/reliability actions.
• Present monthly insights, risks and decisions required to senior leadership and lead periodic Quality and Reliability reviews.
• Develop forecasting and trend analysis to support warranty provisioning, parts planning, product im-provement priorities and resource allocation.
• Drive digitisation, data quality and system integration across Service CRM, warranty records and related reporting sources.
• Lead, coach and develop the warranty team; define responsibilities, decision rights, performance measures, review mechanisms and backup arrangements.
• Build capability across field and regional teams in failure reporting, evidence collection, claim documenta-tion, root-cause analysis and warranty policy application.
• Promote cross-functional ownership, disciplined execution, timely escalation and knowledge sharing across the service network.
• Ensure Environment, Health and Safety requirements are embedded in field investigations, joint visits, campaigns and workshop activities.
• Ensure compliance with applicable company policies, record-retention requirements, commercial controls, confidentiality obligations and delegated authority.
• Identify warranty, product, customer and financial risks early and establish appropriate mitigation and escalation.

Skills / Competencies Required

• Strategic leadership and functional governance
• Warranty adjudication and commercial judgement
• Failure analysis, root-cause problem solving and reliability improvement
• Data analytics, dashboarding and database management
• Execution discipline and programme/field campaign management
• Negotiation and technical influencing with OEMs and suppliers
• Customer and senior stakeholder management
• Cross-functional collaboration and conflict resolution
• Team leadership, coaching and capability building
• Clear written and verbal communication, including management presentations

Reporting

Head - Customer Support