Team Leader - Inside Sales

Target Publications; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

Target Publications is seeking a Telecalling Team Lead to oversee a team of two executives, drive sales and payment collection targets, and ensure disciplined customer follow-up and CRM updates.

The role requires strong leadership, excellent communication, and hands-on coaching to achieve daily, weekly and monthly targets while coordinating with Sales, Accounts and Back Office for smooth order processing.

Qualifications

• Strong communication, sales and negotiation skills.
• Good leadership and team-management ability.
• Strong analytical and reporting skills.
• Ability to monitor targets and drive team performance.
• Good customer relationship management skills.
• Strong follow-up and problem-solving skills.
• Proficiency in MS Excel and CRM software.
• Ability to coach, motivate and develop team members.
• Target-driven and result-oriented approach.

Responsibilities

• Manage, guide and monitor a team of 2 Telecalling Executives.
• Set daily, weekly and monthly calling, sales and payment collection targets for the team.
• Ensure achievement of team sales and collection targets.
• Monitor individual team member performance and productivity.
• Review daily calling, orders, sales and payment collection reports.
• Track leads, follow-ups, pending orders and payment commitments.
• Conduct regular performance reviews and provide coaching to team members.
• Support executives in difficult customer conversations, negotiations and order closures.
• Monitor customer follow-up schedules and ensure timely action.
• Identify gaps in team performance and implement corrective actions.
• Coordinate with Sales, Accounts, Logistics and Back Office teams for order and payment-related matters.
• Ensure accurate and timely updating of CRM/Pulse records.
• Prepare and submit daily/weekly/monthly team performance reports.
• Identify opportunities for repeat business, inactive customer activation and additional sales.
• Handle escalated customer issues and ensure timely resolution.
• Ensure the team follows company policies related to orders, discounts, payments and customer communication.
• Support recruitment, onboarding and training of new telecalling team members when required.
• Motivate the team and maintain a positive, performance-oriented work environment.

Skills

Communication

Sales

Negotiation

Leadership

Team management

Analytics

Reporting

CRM

Follow-up

Problem solving

MS Excel

Coaching

Motivation

Target monitoring

Tools

MS Excel

CRM software

Job description

Job Objective

To lead and manage the Telecalling Team, drive achievement of sales and payment collection targets, monitor team performance, and ensure effective customer follow-up and operational discipline.

Key Responsibilities

• Manage, guide and monitor a team of 2 Telecalling Executives.
• Set daily, weekly and monthly calling, sales and payment collection targets for the team.
• Ensure achievement of team sales and collection targets.
• Monitor individual team member performance and productivity.
• Review daily calling, orders, sales and payment collection reports.
• Track leads, follow-ups, pending orders and payment commitments.
• Conduct regular performance reviews and provide coaching to team members.
• Support executives in difficult customer conversations, negotiations and order closures.
• Monitor customer follow-up schedules and ensure timely action.
• Identify gaps in team performance and implement corrective actions.
• Coordinate with Sales, Accounts, Logistics and Back Office teams for order and payment-related matters.
• Ensure accurate and timely updating of CRM/Pulse records.
• Prepare and submit daily/weekly/monthly team performance reports.
• Identify opportunities for repeat business, inactive customer activation and additional sales.
• Handle escalated customer issues and ensure timely resolution.
• Ensure the team follows company policies related to orders, discounts, payments and customer communication.
• Support recruitment, onboarding and training of new telecalling team members when required.
• Motivate the team and maintain a positive, performance-oriented work environment.

Key Performance Indicators (KPIs)

• Team Sales Target Achievement
• Team Payment Collection Achievement
• Individual Team Member Productivity
• Call Follow-up Achievement
• Order Conversion Rate
• Repeat / Additional Order Generation
• Customer Activation Retention
• CRM/Pulse Data Accuracy
• Team Attendance Discipline
• Timely Submission of Reports
• Team Performance Improvement

Required Skills

• Strong communication, sales and negotiation skills.
• Good leadership and team-management ability.
• Strong analytical and reporting skills.
• Ability to monitor targets and drive team performance.
• Good customer relationship management skills.
• Strong follow-up and problem-solving skills.
• Proficiency in MS Excel and CRM software.
• Ability to coach, motivate and develop team members.
• Target-driven and result-oriented approach.

Disclaimer

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change.