Team Leader - Front Office

Sofitel; Mumbai; On-site; INR 334,800 - 613,800; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Career development opportunities

CSR initiatives

Job summary

Sofitel Mumbai BKC is seeking a Rooms Supervisor to lead the daily front-office operations, ensuring service standards are consistently met and delivering an exceptional guest journey from check-in to departure. You will mentor the team, handle guest concerns promptly, and coordinate with housekeeping, food and beverage, and reservations to personalise service and uphold the Sofitel brand.

Experience in a similar leadership role and familiarity with Opera or a related system are highly valued

Qualifications

• Service focused personality is essential.
• Previous leadership experience is an asset.
• Experience with Opera or a related system is preferred.
• Strong interpersonal and problem solving abilities; lead by example.

Responsibilities

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle guest concerns quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Ensure employees are informed daily about priorities to personalize service.

Skills

Service mindset

Leadership experience

Interpersonal skills

Problem solving

Tools

Opera PMS

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

Rooms Supervisor

Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

Qualifications

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example