Team Leader(Front End Billing)(Night)

Prochant; Chennai District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Prochant is hiring a Team Leader to oversee Front End Billing operations in Chennai. You will lead a team of 40–80 FTEs, mentor and monitor performance, and drive process improvements in US healthcare RCM with focus on Medicare/Medicaid and Commercial payer rules.

The role demands night shift, strong leadership, and collaboration with clients to ensure compliant, accurate data processing and timely delivery.

Qualifications

• 8+ years of overall US healthcare RCM operations experience.
• Graduate or postgraduate degree in any discipline.
• Strong leadership and team management skills.
• Deep knowledge of Medicare, Medicaid, and Commercial payer rules.
• Experience managing large teams (40–80+ FTEs).
• Excellent client engagement, stakeholder management, and executive communication.

Responsibilities

• Supervise and motivate the Specialists to meet daily targets and metrics.
• Train and onboard new hires on protocols, CRM software, and compliance standards.
• Conduct performance evaluations and monitor KPIs with coaching.
• Manage scheduling and resource allocation to maintain smooth night-shift operations.

Skills

Team leadership

Voice and Nonvoice

Client engagement

KPI tracking

Process improvement

Automation

Strategic mindset

Education

Graduate / Postgraduate in any discipline

Job description

Hiring for Team Leader (Front End Billing)(8+yrs)(Night)

Prochant is seeking an experienced and highly organized Team Leader to oversee our daily Front end operations. In this role, you will lead, mentor, and monitor a dedicated team of front end Specialists to ensure all incoming data, client applications, or referrals are processed accurately, efficiently, and in compliance with company standards.

Key Responsibilities: Team Management & Leadership

• Supervise and motivate the Specialist team to meet and exceed daily operational objectives and metrics.
• Train and onboard new hires on adapt protocols, CRM software, and compliance standards.
• Conduct performance evaluations, monitor key performance indicators (KPIs), and provide constructive coaching.
• Manage scheduling and resource allocation to maintain smooth workflow operations during peak hours.

Key Skills & Competencies

• Deep expertise across both Voice and Nonvoice
• Strong understanding of Medicare, Medicaid, and Commercial payer rules.
• Proven experience managing largescale operations (40 to 80 plus FTEs preferred).
• Excellent client engagement, stakeholder management, and executive communication skills.
• Track record in process improvement, automation, and operational transformation.
• Strategic mindset with strong decisionmaking and people leadership capabilities.

Qualifications

• Graduate / Postgraduate in any discipline.
• 8+ years of overall US healthcare RCM operations experience.

Why Join Prochant

• Leadership role in a fastgrowing US healthcare RCM organization.
• Opportunity to own and shape endtoend RCM strategy at scale.
• Exposure to technologyled transformation and automation.
• Collaborative culture with strong focus on leadership impact and career growth.

Contact person: Harini P

8870459635 or [e-mail]