RCM Team Lead (9+ yrs)

Prochant; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Prochant is seeking an experienced Team Leader to oversee daily Front end operations, mentoring a team of front end Specialists to ensure accurate, efficient processing in line with company standards.

The role focuses on leadership, performance management, and ensuring adherence to healthcare RCM requirements, with an emphasis on process improvements and automation opportunities. Night shift coverage is required for US health plan operations.

Qualifications

• Graduate / Postgraduate in any discipline.
• 8+ years of overall US healthcare RCM operations experience.

Responsibilities

• Supervise and motivate the Specialist team to meet and exceed daily operational objectives and metrics.
• Train and onboard new hires on adapt protocols, CRM software, and compliance standards.
• Conduct performance evaluations, monitor KPIs, and provide constructive coaching.
• Manage scheduling and resource allocation to maintain smooth workflow operations during peak hours.

Education

Graduate / Postgraduate in any discipline.

Job description

Hiring for Team Leader (9+yrs)(Night)

Prochant is seeking an experienced and highly organized Team Leader to oversee our daily Front end operations. In this role, you will lead, mentor, and monitor a dedicated team of front end Specialists to ensure all incoming data, client applications, or referrals are processed accurately, efficiently, and in compliance with company standards.

Key Responsibilities:

Team Management & Leadership

• Supervise and motivate the Specialist team to meet and exceed daily operational objectives and metrics.
• Train and onboard new hires on adapt protocols, CRM software, and compliance standards.
• Conduct performance evaluations, monitor key performance indicators (KPIs), and provide constructive coaching.
• Manage scheduling and resource allocation to maintain smooth workflow operations during peak hours.

Key Skills & Competencies

• Deep expertise across both Voice and Nonvoice
• Strong understanding of Medicare, Medicaid, and Commercial payer rules.
• Proven experience managing largescale operations (40 to 80 plus FTEs preferred)
• Excellent client engagement, stakeholder management, and executive communication skills.
• Track record in process improvement, automation, and operational transformation.
• Strategic mindset with strong decisionmaking and people leadership capabilities.

Qualifications

• Graduate / Postgraduate in any discipline.
• 8+ years of overall US healthcare RCM operations experience.

Why Join Prochant

• Leadership role in a fastgrowing US healthcare RCM organization.
• Opportunity to own and shape endtoend RCM strategy at scale.
• Exposure to technologyled transformation and automation.
• Collaborative culture with strong focus on leadership impact and career growth.

Contact person: Harini P

8870459635 or [e-mail]