Team Leader

Midaspire Global Services; Thane; On-site; INR 600,000 - 900,000; Full time

Job summary

Midaspire Global Services in India is looking for a results-driven Team Lead to oversee a customer service team, focusing on high customer satisfaction. You will develop strategies, coach staff, monitor performance, and work cross-functionally to resolve issues and drive efficiency.

Ideal candidates have leadership experience in customer service, a track record of improving metrics, and a collaborative mindset to foster a positive workplace and growth opportunities.

Qualifications

• Experience managing and supervising a customer service team.
• Proven ability to develop strategies to improve performance.
• Experience coaching and training team members.
• Ability to monitor and analyze metrics to identify improvements.
• Strong cross-department collaboration skills.
• Commitment to fostering a positive, inclusive work environment.

Responsibilities

• Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
• Develop and implement effective strategies to improve team performance and productivity.
• Provide coaching and training to team members to enhance their skills and knowledge.
• Monitor and analyze team metrics to identify areas for improvement and optimize processes.
• Collaborate with other departments to ensure seamless operations and resolve issues promptly.
• Foster a positive and inclusive work environment that promotes teamwork and employee growth.

Job description

• Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
• Develop and implement effective strategies to improve team performance and productivity.
• Provide coaching and training to team members to enhance their skills and knowledge.
• Monitor and analyze team metrics to identify areas for improvement and optimize processes.
• Collaborate with other departments to ensure seamless operations and resolve issues promptly.
• Foster a positive and inclusive work environment that promotes teamwork and employee growth.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.