Team Leader- Collections - Bengaluru

Igssl; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Igssl in Bengaluru is seeking a Collections Leader to shape and drive our collections strategy across regions. You will guide field and non-field teams, set targets, and ensure ethical practices in line with RBI guidelines.

The role focuses on building training programs, monitoring performance, and collaborating with Field Collection to optimize outcomes while staying compliant with laws and internal policies.

Responsibilities

• Develop and execute a comprehensive collections strategy aligned with business goals and regulatory requirements.
• Lead Area Collection Managers, coordinators, and field collection teams.
• Set and monitor collection targets to ensure achievement.
• Implement quality assurance and ethical collection practices with regular audits.
• Collaborate with Field Collection to coordinate field and non-field activities.
• Ensure adherence to RBI guidelines and internal policies.

Job description

Bangalore North, India | Posted on 04/07/2026

Collections Strategy:

• Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements.
• Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.

Team Leadership:

• Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.
• Provide guidance, training, and performance feedback to enhance collection skills and knowledge.

Performance Monitoring:

• Set and manage collection targets for the team, ensuring that targets are met or exceeded.
• Implement performance measurement and incentive programs to drive results.

Quality Assurance:

• Implement quality control measures to maintain accurate and ethical collection practices.
• Conduct regular audits of collection activities, documentation, & customer interaction

Collaboration with Field Collection:

• Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.
• Provide support and resources to optimize field collection activities.

Compliance and Regulations:

• Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.
• Stay updated on changes in collection laws and industry best practices.
• Ensuring that code of conduct & RBI guidelines on collections to be practised