Collection Manager - Kolkata

Mobikwik; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Mobikwik in Kolkata is seeking an experienced collections professional to manage the assigned portfolio, drive recovery targets and lead field collections teams. You will develop and execute strategies for early bucket, delinquency and NPA accounts, and coordinate with Credit, Risk, Operations, Legal and Customer Service to resolve complex cases.

Strong process discipline and regulatory compliance are essential.

Responsibilities

• Manage the assigned collection portfolio and drive collection and recovery targets.
• Develop and execute strategies for early bucket, delinquency and NPA accounts.
• Lead and manage field collection teams and external collection agencies.
• Monitor daily/weekly performance against collection targets and productivity metrics.
• Review bucket-wise movement, roll-forward, roll-back and recovery performance.
• Manage agency allocation, productivity, quality and overall performance.
• Handle high-value, difficult and escalated delinquent accounts.
• Ensure adherence to company collection policies, processes and regulatory guidelines.
• Coordinate with Credit, Risk, Operations, Legal and Customer Service teams for account resolution.
• Analyze collection data and identify areas for improvement in recovery efficiency.
• Conduct regular performance reviews and implement corrective actions where required.
• Prepare and present MIS, collection dashboards and performance reports to senior management.
• Ensure customer interactions are conducted professionally and in accordance with applicable collection guidelines.

Job description

Role & responsibilities

• Manage the assigned collection portfolio and drive collection and recovery targets.
• Develop and execute strategies for early bucket, delinquency and NPA accounts.
• Lead and manage field collection teams and external collection agencies.
• Monitor daily/weekly performance against collection targets and productivity metrics.
• Review bucket-wise movement, roll-forward, roll-back and recovery performance.
• Manage agency allocation, productivity, quality and overall performance.
• Handle high-value, difficult and escalated delinquent accounts.
• Ensure adherence to company collection policies, processes and regulatory guidelines.
• Coordinate with Credit, Risk, Operations, Legal and Customer Service teams for account resolution.
• Analyze collection data and identify areas for improvement in recovery efficiency.
• Conduct regular performance reviews and implement corrective actions where required.
• Prepare and present MIS, collection dashboards and performance reports to senior management.
• Ensure customer interactions are conducted professionally and in accordance with applicable collection guidelines.