Team Leader For MA Collection

Home Credit; Patna; On-site; INR 500,000 - 750,000; Full time

Job summary

Home Credit in Vaishali, Bihar is seeking a results-driven collections leader to manage day-to-day planning, handle field and tele-collections, and drive targets while delivering superior customer experiences.

You will analyse agencies, prepare performance reports, and coordinate with other departments to resolve queries, while developing the team for high vintage portfolios.

Qualifications

• Graduate with a minimum of 2 years of collections experience or related functional experience.
• Experience in team handling or region/portfolio handling.
• Experience in Field/Tele-Collections/B2C/Operations BPO collections.
• Experience in agency management, preferably in high vintage.
• Computer literacy: internet, email, MS Excel and MS PowerPoint.
• Ability to coordinate with other departments to resolve queries.

Responsibilities

• Manage day-to-day planning and operational challenges with external vendors/teams.
• Analyse performance of collection agencies and provide corrective actions.
• Prepare daily/weekly/monthly reports on agency performance.
• Ensure delivery of collection targets and high customer satisfaction.
• Deliver team targets, quality, portfolio coverage and productivity indicators; manage HR matters and staff development.
• Ensure field executives visit maximum cases per day per policy.
• Train and develop the team; motivate performance.
• Resolve complaints in coordination with other departments.
• Collaborate with team members to solve customer problems.

Skills

Team handling

Field/Tele-Collections

MS Excel

MS PowerPoint

Internet

Email

Education

Graduate

Tools

MS Excel

MS PowerPoint

Internet

Email

Job description

Location - Vaishali

Responsibilities

• Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.


• Analyse the performance of collection agencies and provide them corrective action for improvement.


• Preparing daily/weekly/monthly reports basis the performance of agencies.


• To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.


• Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.


• Ensuring that the field executive visits maximum number of cases in a day as per company policy.


• Training and development for team Motivation.


• Should be able to resolve complaints in coordination with other departments.


• Work very closely with team members to solve customer problems.

Desired Profile

• Graduate, with minimum 2 years of collections experience or related functional experience


• Candidate should have been team handling or region / portfolio handling experience.


• Experience in Field /Tele-Collections /B2C/ Operations BPO collections.


• Should have experience in agency management preferably in high vintage.


• Computer literacy: internet, email, MS Excel, MS PowerPoint


• Should be able to coordinate with other department efficiently to resolve queries.

Who should join

• Candidates who are result oriented.


• Candidates who are process oriented


• Candidates likely from Local region/state/city with local agency & collection knowledge


• Candidates with 2years (+) of relevant experience