Team Leader – Call Center | Automobile Sector

Patel Motors Pvt. Ltd.; Indore District; On-site; INR 350,000 - 550,000; Full time

Job summary

Patel Motors Pvt. Ltd. in Indore invites applications for a Call Centre Team Leader to oversee a customer support/sales calling team in the automobile sector. You will guide agents, monitor performance, drive conversions and ensure customer satisfaction.

Responsibilities include coaching, handling escalations, maintaining MIS reports, and coordinating with sales and service teams to hit targets.

Qualifications

• Graduate (any stream).
• Excellent communication and team handling skills.
• Experience in call centre/automobile industry preferred.

Responsibilities

• Lead and supervise call centre executives (inbound/outbound).
• Monitor daily calling performance, lead conversion, and follow-ups.
• Ensure achievement of team targets and KPIs.
• Train, coach, and motivate team members for better productivity.
• Handle escalations and ensure high customer satisfaction.
• Maintain MIS reports and coordinate with sales/service teams.

Skills

Leadership

Communication

Team management

Coaching

Education

Graduate (any stream)

Job description

We are hiring a dynamic Call Centre Team Leader to manage and drive performance of our customer support/sales calling team in the automobile sector.

Key Responsibilities:

• Lead and supervise call centre executives (inbound/outbound)
• Monitor daily calling performance, lead conversion, and follow-ups
• Ensure achievement of team targets and KPIs
• Train, coach, and motivate team members for better productivity
• Handle escalations and ensure high customer satisfaction
• Maintain MIS reports and coordinate with sales/service teams

Requirements:

• Graduate (any stream)
• Excellent communication & team handling skills
• Experience in call centre/automobile industry preferred
• Indore local candidate
• Must have two-wheeler & valid driving license

Salary: As per market norms + incentives