Team Leader / Supervisor – Review & Proctoring Operations – Kolkata, India

Fusion CX; Kolkata District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A leading customer experience organization is seeking a Team Lead / Supervisor for their Review and Proctoring operations in Kolkata. The role involves managing teams to ensure compliance with academic integrity protocols while supporting operational efficiency. Candidates should have 3-5 years of supervisory experience, a bachelor’s degree, and strong leadership skills. This position offers significant career growth and exposure to advanced tools and compliance standards within an innovative EdTech environment.

Qualifications

• 3-5 years of supervisory experience in BPO, customer service, or education support.
• Experience in SaaS, EdTech, proctoring, or compliance-based workflows is preferred.

Responsibilities

• Supervise daily operations of proctoring and image review teams.
• Provide coaching, guidance, and performance feedback.
• Manage escalations involving technical issues and misconduct reviews.
• Track performance metrics such as accuracy and responsiveness.
• Prepare operational and quality reports.
• Coordinate staffing levels and process improvements.
• Support onboarding and training for team members.
• Ensure adherence to academic integrity protocols and data security standards.

Skills

Leadership skills

People management

Escalation handling

Analytical skills

Excellent English communication

Education

Bachelor’s degree

Job description

Are you an experienced leader with strong operational, quality, and people‑management skills? Fusion CX is hiring a Team Lead / Supervisor for its Review and Proctoring operations in Kolkata. In this role, you will manage proctoring and review teams, ensure adherence to academic integrity protocols, and support seamless service delivery within a global education‑support workflow. If you are seeking team lead jobs in Kolkata, BPO leadership roles, or supervisory opportunities in education support, this position offers strong career growth potential. Apply now!

Job Description:

About the Role The Team Lead or Supervisor oversees proctoring and image review teams, ensuring operational efficiency, quality assurance, and compliance with academic integrity standards. The role includes managing escalations, monitoring performance, preparing reports, and coordinating with stakeholders for staffing and process improvements.

Key Responsibilities

• Supervise daily operations of proctoring and image review teams.
• Provide coaching, guidance, and performance feedback.
• Manage escalations involving technical issues, misconduct reviews, or sensitive customer situations.
• Track performance metrics such as accuracy, responsiveness, attendance, and turnaround time.
• Prepare operational and quality reports for internal and external stakeholders.
• Coordinate staffing levels, performance expectations, and process improvements.
• Support onboarding, training, and continuous skill development for team members.
• Ensure adherence to academic integrity protocols, NDA requirements, FERPA guidelines, and overall data security standards.

Job Requirements:

Required Skills and Qualifications Three to five years of supervisory experience in BPO, customer service, or education support.

• A bachelor’s degree is required.
• Strong leadership, people management, and escalation‑handling abilities.
• Excellent English communication skills, both written and verbal.
• Experience in SaaS, EdTech, proctoring, or compliance‑based workflows is preferred.
• Strong analytical skills to evaluate performance data and implement corrective actions.

Why Join Fusion CX?

At Fusion CX, you will lead a high‑impact function within the growing online examination and proctoring space. You will work in a collaborative environment that values initiative and accountability, gain exposure to advanced tools and global compliance standards, and have access to structured leadership development and long‑term growth opportunities. If you are looking for team lead jobs in Kolkata, EdTech supervisory roles, or leadership opportunities in a global customer experience organization, apply today and contribute to strengthening secure, reliable online testing environments at Fusion CX. Apply now!