Team Leader Collections

Concentrix Corporation; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Concentrix Corporation in Bengaluru seeks a Team Leader – Collections with 3–5 years in collections and at least 1 year of leadership experience. You will drive recovery targets, monitor PTP conversion, RPC, and AHT, while ensuring regulatory compliance and coaching the team for high-quality customer interactions.

The role requires strong leadership, communication, and analytical skills. You will report KPIs and work with Quality and Training to optimize processes.

Qualifications

• 3–5 years in collections with at least 1 year leading a team of collection agents to achieve recovery targets.
• Ensure compliance with regulatory guidelines during all collection activities.
• Coach and conduct regular performance reviews to improve agent effectiveness.
• Prepare and present daily/weekly/monthly KPI reports to management.
• Collaborate with Quality and Training to enhance process efficiency.

Responsibilities

• Lead and manage a team of collection agents to meet recovery goals.
• Monitor KPI trends such as PTP conversion, RPC, and AHT.
• Ensure compliance with regulatory guidelines in all collection activities.
• Provide coaching and performance reviews to improve agent effectiveness.
• Report on team KPIs and collaborate with Quality/Training to improve processes.

Skills

Leadership

People management

Communication

Negotiation

Analytical mindset

Education

Bachelor's degree

Tools

MS Excel

Job description

## Team Leader CollectionsApply: IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2: Full time: Posted Today: End Date: October 30, 2026 (13 days left to apply): R1765979Job Title:Team Leader CollectionsJob Description**Role: Team Leader – Collections****DESIGNATION: Team Leader – Collections** **LOCATION: Bangalore** **YEARS OF EXPERIENCE:** Minimum 3–5 years of experience in collections, with at least 1 year in leading a team of collection agents to achieve recovery targets, ensure compliance, and maintain high-quality customer interactions.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**Role and Key Responsibilities**Lead and manage a team of collection agents to meet or exceed recovery goals.Monitor daily performance metrics such as Promise-to-Pay (PTP) conversion, Right Party Contact (RPC), and Average Handling Time (AHT).Ensure adherence to compliance and regulatory guidelines during all collection activities.Conduct regular coaching sessions and performance reviews to improve agent effectiveness.Analyze KPI trends and implement strategies to close performance gaps.Prepare and present daily/weekly/monthly reports on team KPIs to management.Collaborate with Quality and Training teams to enhance process efficiency.Responsible to meet all agreed client SLAs and performance parametersProvide support to the team by acting as the first line of escalation for customer related queries to provide exceptional customer serviceDevelop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the CustomerWell versed in managing BQ’s & PIP casesTeam member performance management and identification of training opportunitiesForward non- resolvable issues to the Operations Manager**KPIs**Recovery Rate (% of outstanding collected).PTP Conversion Rate.RPC Percentage.Call Quality Score.Compliance Adherence**Key skills and knowledge:**Strong leadership and people management skills.Excellent communication and negotiation abilities.Analytical mindset with proficiency in MS Excel and reporting tools.Knowledge of collections processes, and regulatory compliance is a must**Education & Experience**Graduate in any discipline (bachelor’s degree preferred).