Team Leader Collections

Digitide; Madhya Pradesh; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Digitide seeks a Team Leader to oversee the daily operations of the Collections team, guiding performance and ensuring a smooth workflow. You will mentor and motivate staff to achieve targets.

You will monitor metrics, implement improvements, and collaborate with internal stakeholders to align processes with business goals. Strong communication and analytical skills are essential for success.

Qualifications

• Minimum 5 years in a leadership role within collections or related industry.
• Proven track record of managing and motivating teams to achieve goals.
• Excellent communication and interpersonal skills, with ability to build strong relationships.
• Strong organizational and time management skills, prioritizing tasks effectively.
• Proficiency in using collections management software and tools.
• Analytical mindset with ability to interpret data and make informed decisions.

Responsibilities

• Supervise and manage the daily operations of the Collections team, ensuring efficient workflow and timely task completion.
• Monitor individual and team performance, providing regular feedback and coaching to enhance productivity.
• Communicate goals, updates, and expectations to team members, ensuring a clear understanding of the company's vision.
• Report progress, challenges, and achievements to upper management, providing valuable insights and recommendations.
• Train and onboard new team members, ensuring they are equipped with the necessary skills and knowledge.
• Foster a positive team culture that promotes collaboration, accountability, and a growth mindset.
• Identify areas for process improvement and implement strategies to enhance efficiency and effectiveness.
• Build and maintain strong relationships with internal stakeholders to ensure alignment and support.
• Stay updated with industry trends and best practices in collections management.
• Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.

Skills

Leadership

Communication

People management

Analytical skills

Time management

Independent work

Stakeholder management

Tools

Collections software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As the Team Leader, you will play a crucial role in overseeing the daily operations of the Collections team, fostering a positive and collaborative work environment. Your leadership and communication skills will be key in guiding and motivating your team to excel. This role offers an opportunity to make a significant impact on the company's collections performance and overall success.

Responsibilities

• Supervise and manage the daily operations of the Collections team, ensuring efficient workflow and timely task completion.
• Monitor individual and team performance, providing regular feedback and coaching to enhance productivity.
• Communicate goals, updates, and expectations to team members, ensuring a clear understanding of the company's vision.
• Report progress, challenges, and achievements to upper management, providing valuable insights and recommendations.
• Train and onboard new team members, ensuring they are equipped with the necessary skills and knowledge.
• Foster a positive team culture that promotes collaboration, accountability, and a growth mindset.
• Identify areas for process improvement and implement strategies to enhance efficiency and effectiveness.
• Build and maintain strong relationships with internal stakeholders to ensure alignment and support.
• Stay updated with industry trends and best practices in collections management.
• Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.

Qualifications

• A minimum of 5 years of experience in a leadership role within the collections or related industry.
• Proven track record of successfully managing and motivating teams to achieve goals.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using collections management software and tools.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent problem-solving skills and a proactive approach to identifying and resolving issues.
• Strong attention to detail and a commitment to maintaining high standards of quality.
• A positive and collaborative attitude, with a passion for driving team success.

Job Info

• Job Identification 265363
• Job Category Customer Support/Operations | BPM